We've added a lot of exciting new features in Webex Calling. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more.
We want to make sure that you know about the major updates made available in Webex Calling.
July 1, 2022
Device Migration tool enhancement
The Device Migration tool allows to configure the device migration licenses for devices which are configured in Webex. This tool also provides an option to configure device migration license from Updates and Migrations > Device Migration Tool on Control Hub. For more information, see Migrate Your Phone to Webex Calling.
Integrated audio for Webex Calling (Callback)
Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features without incurring PSTN charges.
When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback option, your media stays in the Cisco Webex cloud, for improved latency and savings PSTN charges. For more information, see Configure a Webex Meeting site to use Integrated Audio for Webex Calling.
June 22, 2022
Ability to view Call Recording Terms of Service in Control Hub
Control Hub now displays the Call Recording providers Terms of Service. Customer Administrator or Partner Administrators must accept the terms of service the first time when they enable call recording. The administrators can view the terms of service anytime in the users call recording page.
June 20, 2022
Retiring Webex Calling App
Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. All customers and partners can upgrade to the Webex App experience that provides the latest collaboration innovation from Cisco. This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App.
June 17, 2022
Antispam indication for Webex Calling
Webex Calling is capable of labeling the calls that will reduce time in answering unwanted calls and potential security risks. The administrators can now block these calls using the organization policies. For more information, visit Spam or fraud call indication in Webex Calling.
This feature is supported in the United States, Canada, and Puerto Rico.
June 10, 2022
Integrated audio for Webex Calling Dedicated Instance
Integrated audio allows you to join Webex Meetings using the call-in and call back features without incurring PSTN charges. For more information, visit Integrated Audio configuration for Webex Calling Dedicated Instance.
June 9, 2022
Virtual Connect a new private cloud connectivity add-on for Dedicated Instance
Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. This is an additional cloud connectivity option for smaller customers or remote sites to privately peer in to their Dedicated Instance. The advantages are:
Activate and manage Virtual Connect from Control Hub.
An optional flex add-on option for Cloud Connect
For more information, visit Dedicated Instance-Virtual Connect.
June 2, 2022
Webex Calling is now available in additional countries
Expands the presence of Webex Calling in the following countries and regions:
Trinidad & Tobago
Turks & Caicos Islands
US Virgin Islands
For more information, visit Where is Webex available?.
June 1, 2022
Enable on-demand PRT collection for MPP devices Webex Calling devices
On-demand PRT collection allows administrators and technical support engineers to flexibly collect logs from the MPP devices. Using this feature, the administrators can collect logs and create a case on Control Hub. The support team can collect logs through helpdesk and aid in resolving the cases. This capability improves the time that is taken to resolve cases. For more information, visit Demand PRT (problem report tool) collection in Control Hub
May 31, 2022
Webex Calling Suicide Prevention Hotline
Beginning July 16, 2022, dialing 988 will route calls to the National Suicide Prevention Lifeline. The Federal Communications Commission (FCC) adopted rules to establish 988 as the new nationwide easy-to-remember 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors.
For more information, visit Enhanced 988 National Suicide Prevention Lifeline for Webex Calling.
May 25, 2022
Webex Calling with Local Gateway support is now available in the following countries:
British Virgin Islands
Northern Mariana Islands
Saint Kitts & Nevis
Saint Vincent & The Grenadines
For more information, visit Where is Webex available?.
Alert framework for Dedicated Instance in Control Hub
Dedicated Instance alerts are presented and notified in Control Hub. For more information, see Get Started for Administrators.
May 24, 2022
Provisioning CSV-Auto Attendant
Customers and partners can provision auto attendants in bulk across locations. This capability allows administrators to provision auto attendant menu options, call flow management, caller ID settings, and scheduling for multiple auto attendants through a file upload.
For more information, see Manage auto attendants in Control Hub
May 17, 2022
Webex Calling Analytics - path optimization ICE/PNC
A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. You can see graphical representation of usage and quality of all calls under this graph. It includes filtering, which allows users to filter the call legs for path optimization directly from a graph. The new dashboard would be available in the Control Hub under Webex Calling.
For more information, see Analytics for Your Cloud Collaboration Portfolio.
User Interface Enhancements
Experience the updated Calling portal user interface with improved overall usability of the calling administration in Control Hub. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN orders, Dedicated Instance, Service Settings and Client Settings have a consistent look and feel with improved page layout. This aims to improve the overall commitment to quality and an enhanced administrator experience.
May 16, 2022
Webex Calling Analytics: Call quality that is distributed by countries
A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. It includes contextual filtering, which allows users to filter the entire dashboard by selecting one or more countries directly from a graph. The new dashboard is available in the Control Hub under Webex Calling.
For more information, see Analytics for Your Cloud Collaboration Portfolio.
May 12, 2022
Enhanced line key management for Cisco MPP
The line key management enhancement is delivered in two phases. The first phase provides administrators with the ability to define model-specific button layouts to individual devices. Administrators can apply functions such as primary line, shared line, and speed dial (with optional value, monitor, open, and closed).For more information, see Configure Layouts for Cisco MPP Devices in Control Hub.
May 3, 2022
Enable or disable sharing for calling in Webex App
As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a call. For more information, see Enable or disable sharing for calling in Webex App.
April 28, 2022
Change in dialing behavior, number presentation and outbound call screening for Webex Calling
Webex Calling external dialing is changing to ensure consistent behavior for call routing, number presentation and call screening. For details on this change, Dialing behavior, number presentation and outbound call screening for Webex Calling.
April 27, 2022
Detailed Call History dashboard in Control Hub
The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. Top-level KPIs for total calls, answered calls, calls in your busiest location and active users give you detailed insight for your Webex Calling deployment from Control Hub. Use the dashboard to view the types of calls users make, whether they're internal, local, or international to optimize PSTN costs. Powerful filters let you filter and find specific calls in the table view.
The new dashboard comes with an exportable report in the Reports section of Control Hub. This dashboard allows you to export daily, weekly, monthly, or custom reports of your call records, create scheduled reports, and for Webex Pro Pack users, export call records via API.
April 22, 2022
Synchronize Do Not Disturb (DND) between Webex App and phone
If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by enabling DND from either the Webex App or the phone. When user enables DND on the phone, the state is integrated with user's Webex App and both call and message notification is paused. When the user is ready, DND can be disabled from either Webex App or the phone. Once disabled, call and messaging notifications resume on user's devices. For more information, see Do Not Disturb Sync (DND) between Webex App and desk phone
April 21, 2022
MPP User Menu Updates
This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. Also, these settings are now inaccessible to the user. For detailed information on the menu changes, see Annoucements for Webex Calling Devices.
April 19, 2022
Unified CCPP for Webex Calling and Dedicated Instance
Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their existing peering with Webex Calling for Dedicated Instance. For detailed information on the menu changes, see Cloud Connected PSTN.
Change in from address for Webex Calling emails
The from address for the notification emails that is received from the Webex Calling platform is changed to firstname.lastname@example.org and with the name Webex. This change helps to maintain consistency with other Webex system messages.
Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub
Setting the foundation for ensuring an enhanced and superior Cisco on Cisco experience with MPP and Webex Calling or Webex for BroadWorks. Webex features that are supported on MPP in this feature include:
Cisco Webex cloud Onboarding - all 6800/7800/8800 series
Webex Serviceability requests (Reboot and Report Problem) - all 6800/7800/8800 series
MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a successful onboarding.
Here are the availability dates:
US, Canada, and EMEA regions on April 20, 2022
APAC and Japan regions on April 21, 2022
For more information, see Webex Features available on Cisco MPP devices.
April 15, 2022
Provisioning API - Locations
Administrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. This API helps to configure Webex Calling location features. For more information about Webex Calling APIs, click here.
April 8, 2022
Provisioning API: Read Numbers
Administrators require Webex API capability to support enabling location for Webex Calling numbers in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.
April 7, 2022
Move numbers between locations
You can now move numbers from one location to another when both locations are within the same PSTN connection. For more information, see Manage phone numbers in Control Hub.
April 5, 2022
Migrating Organization Contact
Use Control Hub to migrate your organization contacts. This migration facilitates to import and export of organization contacts into Control Hub comma-separated value (CSV) files. Once imported into Webex, users in your organization can access the organization contacts through the Webex App. For more information, see Manage organization contacts in Control Hub.
Enhanced person and contact search
You can now use the Webex App to search for administrator defined organization contacts in addition to Webex users. Organization contacts can be defined for suppliers, customers, or any contacts needed by your organization. When searching for people in the Webex App, any contacts that are defined by the administrator is displayed in the People view. This capability allows users to search and call the contacts. For more information, see Search and Call Contacts on Your Phone.
Organization contacts can be created by the administrator with phone numbers, SIP address and other attributes. An administrator can view and import organization contacts using a new view in Control Hub.
This feature is introduced in phases, administrator defined contact search will also be available on Webex Calling phones later in the year.
March 31, 2022
Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user’s mobile phone. It is available as an add-on to Webex Calling customers in the US. For more information, see Webex Go.
Supporting Generic Import of Personal Contacts
This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal contact (contact service) database. This is generic in that the source of the contacts may be from on-premises deployments, cloud-competitor contact systems, or even the Webex Calling MT deployments. It opens up the migration scenarios to support any personal contact import case, not just Unified CM. For more information, see Migrate Personal Contacts to WebEx.
March 30, 2022
Location-based routing for toll bypass regulation compliance
telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated with long distance calls. In order to enable Webex Calling service for these countries, it is required thatWebex Calling supports location-based routing based on user's geographic network. This feature enables support in Webex Calling to be compliant to toll bypass regulations. For more information, see Enable Webex Calling for India location.
Configure Emergency Call Notifications in Control Hub
A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. For more information, see Configure Emergency Call Notifications in Control Hub.
Provisioning API: Workspaces
Administrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. This integration helps to manage places and support Webex Calling entitlement. For more information about Webex Calling APIs, click here.
Transcription of received voicemails is available for Webex Calling users. On enabling voicemail transcription, you receive an email notification with the voicemail transcribed in the body of the email for every new voicemail message and the voicemail is attached as a .wav file. For more information about voicemail transcription, see Voicemail transcription for Webex Calling and Configure and manage voicemail settings for a Webex Calling user.
Provisioning API: Call Park extension
Adding support for call in the Webex for Developers Platform to support integration of external tools and automatic provisioning of the call extension. For more information about Webex Calling APIs, click here.
Provisioning API: Remaining user features
Adding support for remaining user features in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.
March 29, 2022
Media Quality Troubleshooting
A new way to visualize your Webex Calling calls. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. The troubleshooting view displays call information, pinpoints media quality issue, and aid in speedy resolution. This feature is available in all regions and for calls involving desk phones and soft clients both desktop and mobile. For more information, see Troubleshoot Webex Calling Media Quality in Control Hub.
New Media Quality tab in Calling analytics
The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. High-level key performance indicators (KPIs) give administrators a quick view of global call quality. Our charts provide detailed views of this data by location, IP address, media type, connection type, codec, endpoint type, and IP phone model. Data is available for Webex Calling calls and not for Call on Webex calls and is updated near real time. You can see call quality data within 15 minutes of when a call ends.
Administrators can use filters for even more granularity, such as isolating call quality data by location and IP phone type in just seconds. These tools enable our customers to deliver a consistent, high quality calling experience, and resolve issues before users complain. For more information, see the Calling section of Analytics for Your Cloud Collaboration Portfolio
March 25, 2022
Calling Behavior Settings
The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. This feature streamlines the calling behavior through API to on board users to Control Hub. For more information, see Call behavior and assign calling entitlements.
March 23, 2022
Updated Webex Calling first-time setup wizard experience
Webex Calling administrators can use the new flow to set up the first location of Webex Calling. Use the updated first-time setup wizard experience for configuring the Webex services.
March 21, 2022
Add support for PLAR/Ringdown for Cisco ATA and MPP devices
This feature provides administrative control to enable a PLAR/Ringdown service on specific phones. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and Audiocodes ATA devices.
March 17, 2022
MPP DECT Firmware Upgrade to v5.0.1
MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. As part of this firmware upgrade, the following features are being introduced for Control Hub:
Support Call Statistics on the SIP Signaling and Media
Support for Ringer Volume Adjustment - Louder options
Support for the Hungarian Language
Support for Expansion of the Multicell Feature for Calling
The multicell solution will be expanded for up to 50 base stations and 120 lines.
The Control Hub Capacity Increase will be available from February 28, 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN regions.
Support for DHCP Option 150 granularity.
Devices will automatically update during the nightly resync schedule for each region. For additional information, visit Cisco IP DECT 6800 Series Release Notes for Firmware Release 5.0(1). If the DBS-210 is on 4.5.x or 4.6.x firmware, upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. You can download the firmware using the Software Download link.
The DBS-110 base firmware is planned to be updated during a separate maintenance activity.
Applying more than one line to a DECT handset, using the Manage Handset option under the Build DECT Network feature is currently not supported. This may cause the base to reboot when it receives the updated configuration file. A fix is planned and will be deployed during a separate firmware maintenance event. We recommended provisioning a single line to each handset, until the fix is deployed.
March 1, 2022
Rich call presence in Webex App
Call presence integration between user's desk phone and Webex App feature gives you tactical advantage in effectively connecting inbound callers with employees, which will reduce hold times and hang-ups. For more information, see Call presence synchronization in Webex Calling.
Provisioning API: Paging Groups
Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. This feature allows the creation, deletion, and editing of Paging Groups. For more information about Webex Calling APIs, click here.
Full Screen Device Experience
The MPP device management view for devices is launched. Navigate from the Control Hub , go to Managment > Devices. Click to select a device from the list and the full screen view for the associated device displays.
Webex Calling administrators can use the full screen view to configure devices similar to other Webex services.
February 25, 2022
Provisioning API: Auto attendant
Adding support for auto attendant API in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.
February 18, 2022
Cisco MPP Firmware Upgrade to v11.3.6
Multiplatform firmware will be upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.5 to 11.3.6. As part of this firmware upgrade, no new calling features are being introduced for Webex Calling. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team.
Support for French Canadian language on the IP Phone.
Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones – Cisco 8845 and Cisco 8865).
8800 series desktop IP phones have a phone menu option at. By default noise reduction is Off, but the user has the option to turn it On, on their phones.
February 15, 2022
Cisco PSTN with Webex Calling is now available in the following countries:
For additional information, visit Get Started with the Cisco Calling Plan.
Additional languages for announcements
You can now select additional languages for audio announcements and voice prompts. Languages included in this enhancement are:
Spanish (Latin America)
February 14, 2022
Webex Calling Dedicated Instance is available in Australia region
Two new data centers in Australia is available for Dedicated Instance calling. Partners and Customers can now activate Dedicated Instance in "AUS" region from the First Time Setup Wizard (FTSW). For more information, see How to Activate Dedicated Instance.
January 31, 2022
Provisioning API: Call park
Adding support for Call Park in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.
Provisioning API: Location schedules
Adding support for location schedules in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.
January 28, 2022
Configure call intercept for a location
Administrators can intercept incoming or outgoing calls for a location in Control Hub. Disconnect a location’s phone lines and play a detailed announcement for callers and provide alternate routing options. This feature is available in all regions. For more information, see Configure Call Park intercept for a location in Cisco Webex Control Hub.
January 27, 2022
Extend call decline to all devices
Default behavior change for all Webex devices and Webex App: Call decline actions are extended to all devices or applications where the line is present. This stops the Call Park ringing on other devices or applications once the call is declined.
The default behavior has changed retrospectively for existing devices except where more than one MPP/ATA device exists for a particular user.
This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. This may be desirable for shared line scenarios.
This feature is available in all regions. For more information, visit Decline a ringing call on all devices for a user.
January 19, 2022
Integrated audio for Webex Calling
Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll free, without incurring PSTN charges. When you dial in to a meeting from your Webex Calling device, your media stays on net in the Cisco Webex cloud, for improved latency and reduced PSTN charges. For more information, see Integrated Audio for Webex Calling.
January 6, 2022
Auto-Provioning of Webex App devices in Unified CM for calling in Dedicated Instance
The autoprovisioning feature in Control Hub enables the self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, corresponding device types are auto that is created in Unified CM. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance.
December 22, 2021
Bulk delete numbers
Administrators have the ability to select unassigned numbers and delete them in bulk. For more information, see Bulk delete phone numbers in Control Hub.
December 21, 2021
Video for N-way calling
This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. Video conference calls are now enabled where audio-only conference calls previously existed for video-enabled devices.
Webex Calling partner model consolidation
Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable markets and PSTN options for partners and customers. For Webex Calling SPs, a Cisco representative will contact you with additional details and conversion scheduling.
For more information, see Webex Calling Offer Consolidation.
December 16, 2021
Specify external caller ID name
Administrators can now specify the external caller ID name for users and workspaces in Control Hub. For more information, see Specify caller ID options for users and workspaces.
Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration)
Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization in Control Hub should contact their Cisco Account Manager for approval. Please see the Webex Calling Support Device List for available models.
Feature Access Code (FAC) cleanup and documentation
We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. For more information, see Feature access codes for Webex Calling.
December 15, 2021
Increase awareness on E911 changes in the U.S
On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". This feature increases awareness around E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet the needs of the upcoming regulation. For additional information, see: Enhanced Emergency Calling for Webex Calling.
December 14, 2021
Web RTMT for Dedicated Instance/UCMC
This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. It also enables OTT access to this tool through Control Hub.
December 8, 2021
Call Recording enablement made easier
Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could assign this service to users. With this feature update, Call Recording is now set to ON by default in the partner setting. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your partner to enable this feature. This service is available for all regions. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users.
UCM migration of personal contacts
Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device.
December 3, 2021
Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration
Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control Hub should contact their Cisco Account Manager for approval. Please see the Webex Calling Support Device List for available models.
Call Control API: Call pickup and mute transfer
The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for Voice Messages and Message Waiting Indicators. These new APIs allow users to get a summary of all their voicemail messages and set the message waiting indicator status programmatically. The Webhooks APIs is updated with telephony_mwi, a new resource, for users to get event notifications when changes happen to users voice messaging service.
December 2, 2021
Enhancements to voicemail policies
Organizations need the ability to define policies for voicemail messages. With this feature, a Webex Calling Administrator can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. If enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they are automatically deleted. With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the voice message file to an email. In addition, we have enhanced passcode rules around how frequently the user has to change the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. This feature allows administrators to define Voice Message settings in order to meet the organization's compliance needs.
Availability: This feature is available in all regions.
December 1, 2021
Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices
We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device and location levels only. This feature is available in all regions.
Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821
Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access to the voice portal. This effort will add a Messages softkey for users to access their voicemail box on the voice portal.
Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region:
CANADA — December 1, 2021
EMEA — December 1, 2021
NAMER — December 1, 2021
JAPAN — December 2, 2021
APAC — December 2, 2021
November 30, 2021
Provisioning CSV: Call queues and hunt groups
We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. For more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference.
Updated names and descriptions in calling user portal content
The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable to the end user. In-line help videos are now incluced. Office Anywhere is now Single Number Reach (Office Anywhere), and Remote Office features are now supported through Single Number Reach (Office Anywhere).
Availability: This feature is available in all regions.
November 24, 2021
Provisioning CSV: Call pickup
We've added support for call pickup through CSV from Control Hub, available to partners and customers. For more information, see Webex Calling call pickup CSV file format reference.
November 15, 2021
Webex Calling Singapore data center
Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing latency and improving media quality. For more information, see Singapore data center for Webex Calling.
November 15, 2021
Nomadic E911 with Dynamic Location Support in Webex Calling
On January 6, 2022, phase 2 of RAY BAUM’S Act, will take effect, which requires that a dispatchable location for non-fixed and off-premises devices be conveyed with all 911 calls to the appropriate Public Safety Access Point (PSAP). Webex App and devices, when on campus, provide location information based on the network topology configured by the system administrator. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) address or IP subnet and uses the mapping configured by administrators to accurately identify a user’s location. For the Nomadic off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part of the emergency call. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) and UCM Cloud subscription for all your U.S based users.
Availability: Available in all regions. Only applicable to organizations with US locations. For more information, visit Enhanced Emergency Calling for Webex Calling
Webex App E911 support
A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. This is used by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. The Webex App uses this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the address for any non-premise location.
Availability: Available in all regions. Only applicable to organizations with US locations. For more information, visit Enhanced Emergency Calling for Webex Calling
November 4, 2021
Webex Setup Assist
Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through the Webex Setup Assist service. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist.
November 3, 2021
Cisco MPP Firmware Upgrade to 11.3.5
Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. As part of this firmware upgrade, no new calling features are being introduced for Webex Calling. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team.
Headset firmware upgrades for the following models:
Cisco 520 and 530 -> 15-18-26
Cisco 560 -> 2-3-0001-13
Availability: Available in all regions.
October 29, 2021
Provisioning API: Call Pickup
We've added support for Call Pickup API. For more information about Webex Calling APIs, click here.
Removal of access to users and workspaces in the Calling Admin Portal
Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal is removed.
October 22, 2021
This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple users. Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto attendant, or even as an inbox for contractors.
Availability: This feature is available in all regions.
For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling.
October 7, 2021
Singlewire/Informacast integration with Webex Calling
This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded message or a live announcement. The message is broadcast to the MPPs associated with the defined message. This feature is now available in all regions. For additional information, visit Add Your Customer Managed Device.
October 6, 2021
Webex Calling Private Network Connections
Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet (OTT). Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for a customer. Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning of network elements and updates to device configurations.
Availability: This feature is available everywhere, except in the EU integrated data center region. Interconnect is required prior to ordering.
For additional information, visit Connect Customer Private Network to Webex Calling.
October 5, 2021
Room systems for users (personal mode)
With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. When added as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device.
For more information, see Deploy Your Webex Room Phone.
October 4, 2021
Cisco Calling Plan availability
Cisco PSTN with Webex Calling is now available in the following countries.
For additional information, visit Get Started with the Cisco Calling Plan.
September 30, 2021
New integrated EU native data center
Webex Calling is now a native EU data center pair, removing reliance on UK data center for EU customers. New EU customers are now hosted in that data center pair, if the first calling location they create is in an EU country. Pre-existing customers have the option to request a migration to the new data center pair in the EU.
For more information, see Webex Calling Data Center in the European Union.
Dubber call recording integration
Dubber Call Recording integration removes the swivel chair provisioning that is required today. When call recording is enabled for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. This feature is available for all regions. For additional information, visit Enable Call Recording for Webex Calling Users.
Call Recording: Enable dual stream recording
Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user said, instead of only reviewing what was heard and said together. This feature is available for all regions. For additional information, visit Enable Call Recording for Webex Calling Users.
September 29, 2021
Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream
With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then use the information provided to manually provision and deploy the device. Customer Managed Devices will be added in phases including, 2N, GrandStream, CyberData, and Algo devices.
Availability of this feature, per vendor, is as follows:
Algo — All regions
2N — All regions
Grandstream — All regions
Cyberdata — Coming soon
For additional information, visit Add Your Customer Managed Device.
Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network
Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. Administrators build and manage Cisco DECT network settings within Cisco Webex Control Hub. This feature is available for all regions.
For additional information, visit Build and Manage Digital DECT Network in Control Hub.
September 23, 2021
Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices
With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. This feature is available in all regions.
Newly introduced Device Settings include:
ATA - Set the DTMF Mode/Method
MPP - Provide a Customer Background Image URL (Select Models)
MPP - Set the Phone Language
MPP - Set the Screen Timeout (Screen Saver)
MPP - Change the default CQ Agent Softkey location
MPP - Enable/Disable Web Access (User Level)
MPP - Set the Off-Hook Timer
MPP - Set the Default Logging Level
MPP - Set a Wi-Fi Network SSID and Authentication Method
MPP - Set the POE Mode
MPP - Enable/Disable DND Services
MPP/ATA - Enable/Disable 802.1x
MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT
MPP/ATA/DECT - Set a VLan
MPP/ATA/DECT - Enable/Disable QOS
MPP/ATA/DECT - Enable/Disable CDP & LLDP
MPP/ATT/DECT - Set Codec Priority Options: Coming soon
For more information, visit Configure and Modify Device Settings.
September 22, 2021
Webex Edge Connect for Webex Calling
Webex Calling has been added to Webex Edge Connect. Customers can now use a single Webex Edge Connect for both Calling and Meetings traffic. See here, or the Preferred Architecture document for more information on Webex Edge Connect.
September 8, 2021
Enable and disable video on the Webex App
Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services on the Webex app. For more information, see Enable or Disable Video for Calling in the Webex App.
September 7, 2021
Integrated Cloud-Connected PSTN for Webex Calling
Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in Control Hub.
It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been a manual, swivel-chair process.
Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly in Control Hub.
Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. It will progressively be extended to other partners.
September 1, 2021
Cisco Calling Plans in UK
Cisco PSTN with Webex Calling is now available in the United Kingdom. For more information, visit Get Started with the Cisco Calling Plan.
August 31, 2021
Support for distinct time zone settings on location services
Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time zone field independent of the time zone set for a location. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. For more information about how to edit these services, see the following:
Availability: Available in all regions.
August 30, 2021
Expanded devices portfolio: Cisco VG400 Gateway
The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub.
August 20, 2021
Dual identity support (flexible interoperability policies for managing multiple PSTN providers)
Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an initial SIP INVITE to the trunk for an outbound call. When enabled, the From and PAI headers are treated independently and may differ. When disabled, the PAI header is set to the same value as the From header. For more information, see Configure Trunks, Route Groups, and Dial Plans for Webex Calling.
Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior when this feature is released.
August 18, 2021
Enable and disable remote desktop control on the Webex App
Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop Control (RDC) of Cisco room devices. For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App.
August 9, 2021
Native support for toll-free numbers
With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. You are now able to assign toll-free numbers to entry points such as auto attendants, hunt groups, and call queues. You are able to use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls.
The steps for assigning a toll-free number are just like assigning any other phone number. The toll-free number has a toll-free tag next to it, so that you can easily identify it. For more information about how to manage phone numbers in Control Hub, see Manage Phone Numbers in Control Hub.
Migration of features in Control Hub: Users and workspaces
More features are now available for user and workspace management in Control Hub, including user language settings, and alternate phone numbers you can assign to users. All Webex Calling user management can now be done in Control Hub.
For more information on how these features are now configured in Control Hub, see the following:
User and workspace preferred language settings—Set the Preferred Language for Your Organization in Control Hub
Alternate phone numbers for users—Configure and Manage Your Webex Calling Users
Block caller ID for forwarded calls—Specify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces
Access a User’s Calling User Portal—Access a User's Calling User Portal
Availability: Available in all regions.
July 27, 2021
Media optimization for Webex Calling (ICE)
Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. When making calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly rather than routing via the cloud. For more information, please see the documentation here.
Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. Enablement has already happened in Canada for desk phones and will progress as follows:
Canada — Desk phones: July 21, Webex App: November 16
Europe — Desk phones: July 29, Webex App: November 18
United States — Desk phones: *August 12, Webex App: November 22
Japan — Desk phones: *August 19, Webex App: November 28
Australia — Desk phones: *August 26, Webex App: November 25
*Updated desk phone dates. These dates have shifted by one week.
July 1, 2021
MPP accessories added to device inventory
This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control Hub. The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). For more information, visit Configure and Manage Webex Calling Devices.
June 30, 2021
Update to several administrative features in Control Hub
Several administrative controls in Webex Calling have been removed. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. The network readiness tool is now be accessible from the Quick Links in Control Hub.
June 29, 2021
Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub
Enterprise is now Webex Calling Professional or Professional. Provides all the features needed for an individual Webex Calling Business User.
Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing PSTN for Webex Room devices. Limited to a single device. Workspace license is not intended for an individual user's calling needs.
Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial.
With these changes, there is no change in capability, pricing, or function within Control Hub.
June 25, 2021
Send-to-voicemail for user selectively forward calls
When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, users are able to send the call directly to voicemail. This behavior is consistent with other types of call forwarding.
June 3, 2021
Call queue and agent stat reports
Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub.
Availability: Available in all regions. For more information, see Manage Call Queues in Cisco Webex Control Hub.
June 2, 2021
Free "Dubber Go" call recording subscriptions
Webex Calling now offers every customer a free Dubber Go call recording subscription. With this subscription, customers are able to enable all of their users for Call Recording. This offers unlimited recordings. Each recording is stored for a 30-day period and is automatically deleted after 30 days. Users can access and manage their recordings from their Dubber portal. For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users.
April 30, 2021
Regional media for Cloud Connected PSTN (CCP)
Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality and simplifying deployments. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP).
Cisco MPP DBS-110 DECT product release
This feature adds four new products to the Webex Calling offer:
Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active handsets. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell).
Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends the DECT radio footprint. Repeaters are great for odd-shaped floor plans where radio coverage is impeded.
Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. IP65 rating means “dust tight” and protected against water projected from a nozzle.
Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, no emergency button for inter-network notifications.
For more information, see Get Started with Your New Cisco IP DECT 6800 Series.
April 26, 2021
Enhanced calling analytics
A new Calling Analytics dashboard is now available. The new dashboard provides organization-level insights and trending Key Performance Indicators, similar to other Webex collaboration products. The new dashboard loads lightning quick and is more responsive. For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while tables highlight your most engaged users and any users that may be experiencing poor media quality. For more information, see Analytics for Your Cloud Collaboration Portfolio.
April 9, 2021
Migration of features in Control Hub: Number management
The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Control Hub. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features.
Availability: Available in all regions. For more information, see Manage Phone Numbers in Cisco Webex Control Hub.
March 31, 2021
Change in default settings for Canadian data center
When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. This is a partner-level setting. Once enabled, no additional action is needed on the part of the partner.
Call Control: Calling behavior API
Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate the user onboarding process assigning a UC profile to a user.
Migration of features in Control Hub: Call queues
Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. You no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. You are now able to complete call queue configuration in Control Hub under the settings for features.
For more information, see Manage Call Queues in Cisco Webex Control Hub.
March 30, 2021
Call Control: Call recording API
We've added Call Recording APIs to the Webex for Developers platform. This will allow applications to start, stop, pause, and resume recordings. For more information about Webex Calling APIs, click here.
User experience enhancement: Webex App and Webex Calling App download
We updated the Webex Calling app download experience. Based on your organization's settings users will automatically see either the Webex Calling app or the Webex app. You can download either app from settings.webex.com.
March 26, 2021
Support for on-demand call recording
This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, resume, stop call recording. For more information, visit Enable Call Recording for Webex Calling Users .
March 24, 2021
User experience enhancement
Ring Splash was added on the executive call feature in the Calling User Portal. This also introduced silent versus ring splash alerting options for the executive assistant service.
For more information about how to configure the executive and executive assistant service in the Calling User Portal, see this article.
March 15, 2021
Trunks, route groups, and dial plans
This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. The enhancement includes trunks, groups of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, failover, and load balancing. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. It supports both premises-based PSTN and cloud-connected PSTN for Webex Calling users. With this enhancement, we can clarify the definitions of Local Gateway, Premises-based PSTN, and Trunks. Local Gateway refers to on-premises gateway. Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling.
For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling.
Reset voicemail PIN
Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. Users continue to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal.
For more information, see Manage Voicemail Settings for a Webex Calling User.
March 5, 2021
User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, Caller ID, and Intercept. For more information about Webex Calling APIs, click here.
February 16, 2021
Sell-in countries added
Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa.
January 28, 2021
Language enhancement for announcements and emails
You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. For more information, see this article.
Languages included in this enhancement are:
Brazilian Portuguese (new)
January 26, 2021
This feature allows users to make, receive, and move calls to or from any designated device. Office Anywhere is now available to configure in Control Hub. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office Anywhere.
For more information, see Office Anywhere in Cisco Webex Control Hub.
Emergency callback number
Webex Calling Emergency Callback Number (ECBN) manages the Calling Line ID (CLID) that is presented to the Public Safety Answering Point (PSAP) for emergency calls. Administrators can configure a location and users with a specified Emergency Callback Number (ECBN) within Control Hub. This configuration is independent of the configurable CLID, which will continue to be used for non-emergency call.
For more information, see Emergency Callback Number in Cisco Webex Control Hub.
January 21, 2021
The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business needs. Capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key labels, and line key LED pattern.
Available in all regions. For more information, see Configure and Update Phone Settings for Your Organization.
January 19, 2021
We've enhanced device management throughout Control Hub. You can now assign and manage devices for users and workspaces, and you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options for your Cisco phones and ATAs. Cisco devices can be assigned Webex Calling services from Control Hub. Available in all regions.
December 9, 2020
Support for Non-Latin Characters
Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices.
This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong.
To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. The auto-populated fields are read-only.
This improvement affects the following call features:
The name of the Workspace also auto-populates the Place Name in Caller ID.
December 3, 2020
Hunt groups are calling groups that can distribute a single call across a specific group of users. You no longer have to go to the Calling Admin portal to set up and configure hunt groups for your locations. You can complete application services configuration in Control Hub under the Features section.
For more information, see Hunt Groups in Cisco Webex Control Hub.
October 2, 2020
Call Park Extensions
Call Park Extensions allows for generic locations to be used for parking calls with call park. Administrators can define up to 100 extensions within call park for parking calls. These call park extensions can be monitored by users within the organization through the monitoring service.
For more information, see Call Park Extensions.
October 1, 2020
Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Administrators can assign virtual extensions to users that aren’t on their organization’s, supplier’s, or business partner’s network. Dialed Virtual Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.
September 30, 2020
Bulk Update Phone Numbers and Caller IDs
You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated with a caller ID. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller IDs.
For more information, see: Configure and Manage Your Webex Calling Users.
September 23, 2020
Auto attendants answer incoming calls, and take caller input to route calls accordingly. You no longer have to go to the Calling Admin portal to set up and configure auto attendants for your locations. You can complete auto attendant configuration in Control Hub under the Features settings section.
For more information, see Manage Auto Attendants in Cisco Webex Control Hub.
Scheduling and Office Hours
Scheduling lets you assign schedules to certain features, such as auto attendants. For example, you can set holiday hours for auto attendant services. You no longer have to go to the Calling Admin portal to set up schedules and office hours for your locations. You can complete scheduling and office hour configuration in Control Hub under the settings for each Location.
For more information, see Create and Configure a Schedule in Cisco Webex Control Hub.
Default Voicemail PIN
Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can set a default PIN for users. Emails to users now include information on setting up this PIN. This makes it easier for users and administrators to manage voicemail.
August 19, 2020
You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. You no longer have to go to the Calling Admin portal to set up and configure application services for each user. You can complete application services configuration in Control Hub under the settings for each user.
For more information, see: Manage Application Services for a Webex Calling User in Control Hub.
August 7, 2020
This feature allows a receptionist to monitor and manage incoming calls to a location. You no longer have to go to the Calling Admin portal to set up and configure the receptionist client for your users. You can complete the receptionist client configuration in Control Hub under the settings for each user.
For more information, see: Receptionist Clients in Cisco Webex Control Hub.
Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. You can complete the configuration of the Group Paging service in Control Hub under the Features settings section.
For more information, see: Configure a Paging Group in Cisco Webex Control Hub.
August 5, 2020
Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. This feature was removed from the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub.
July 8, 2020
Personal Mode for Devices
Personal mode for room or desk devices is now supported for Webex Calling. When you activate a device in Control Hub, users of the device can start or receive Webex Teams calls. Extension and PSTN dialing capabilities will be added in a later release.
For more information, see: Set Up a Room or Desk Device as a Personal Device.
July 6, 2020
Bulk Activate Phone Numbers
You can now select a set of phone numbers and activate them in Control Hub. You have the option of loading deactivated phone numbers and quickly activating them through Control Hub at any time.
For more information, see: Configure Cisco Webex Calling for Your Organization.
July 2, 2020
Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. You no longer have to go to the Calling Admin portal to set up and configure a location's voice portal. You can complete the voice portal password and number assignment in Control Hub under the settings for each Location.
For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub.
July 1, 2020
User and Workspace Intercept
User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. You no longer have to go to the Calling Admin portal to set up and configure user intercept. You can complete user and workspace configuration in Control Hub under the settings for each user or workspace.
June 16, 2020
Webex Calling Analytics in Control Hub
Webex Calling call records will be added to Control Hub Analytics under the Calling section. You'll be able to view engagement details for your organization to track the adoption of Webex Calling. You can also view media quality data for all calls made from MPP devices and soft clients to triage issues with packet loss, latency, and jitter.
For more information, see: Webex Calling Analytics in Control Hub.
June 4, 2020
Call Park and Call Park Group
Call park is when someone places a call on hold on an extension. Call park group allows call recipients to place a call on hold so that it can be retrieved from another device. For calls parked with a call park group, the system chooses to park the call against any extension from the list of users who are assigned to the call park group. You no longer have to go to the Calling Admin portal to set up and configure call park or call park group. You can complete call park and call park group configurations in Control Hub.
For more information, see: Call Park in Cisco Webex Control Hub.
Call pickup allows one person to answer someone else's phone call. You no longer have to go to the Calling Admin portal to set up and configure call pickup. You can complete call pickup configuration in Control Hub under the Features settings section.
For more information, see: Call Pickup in Cisco Webex Control Hub.
Music on Hold
Music on hold plays music for callers who are on a parked call. You no longer have to go to the Calling Admin portal to set up and configure music on hold. You can complete music on hold configuration in Control Hub under the settings for each Location.
For more information, see: Configure Music on Hold Settings for your Location.
Calling Permissions for Locations
You can determine what calling permissions each location has. You no longer have to go to the Calling Admin portal to set up and configure calling permissions for locations. You can complete calling permission configuration in Control Hub under the settings for each location.
May 29, 2020
Places License Updates
The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, and hoteling for hosts. This update saves cost for customers and enhances user interactions with Places.
May 28, 2020
Call Forwarding, Voicemail, and Caller ID
You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, and Caller ID. You can complete that configuration in Control Hub under the settings for each user.
For more information, see:
Calling Permissions for Users
You can determine what calling permissions each user has. You no longer have to go to the Calling Admin portal to set up and configure calling permissions for a user. You can complete calling permission configuration in Control Hub under the settings for each user.
For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub
May 26, 2020
Change License Types
Administrators or Partners no longer need to remove then re-add and configure a user to change the license. You can now upgrade Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. Upgrading and downgrading licenses maintains user’s feature settings and assigned device/clients.
May 21, 2020
RedSky Integration with Webex Calling
We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or the on-premise PSTN provider (through local gateway) with RedSky's Horizon Mobility Service for emergency calls. RedSky Horizon Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional static offerings. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) compatible devices as they move around the organization's location. When the MyE911 app is unable to automatically determine a soft client users' location, the app prompts the user to input their location. Horizon Mobility provides email and SMS notifications for events including emergency calls and test (933) calls. Optional services include emergency call monitoring with barge-in and emergency call recording. This integration is only available for Webex Calling locations based in the US and Canada.
For more information, see RedSky Emergency 911 Service for Webex Calling.
May 15, 2020
Updates to The First Time Setup Wizard for Webex Calling
The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. Several fields have been removed from the first time setup wizard including the assign phone number to a location requirement. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization.
For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features.
May 11, 2020
New devices including Cisco IP Phone 6861 (Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack 1288 and 17 are now supported.
May 5, 2020
The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned for access in the Cisco Commerce Workspace (CCW). Dubber's SaaS-based call recording subscription option for Webex Calling provides enterprises with a strategic cloud-based service with unlimited scale to meet regulatory compliance with actionable insight into their voice communications like never before.
For more information, see Enable Call Recording for an Organization.
May 4, 2020
Regional Media for Endpoints and Local Gateways
We've improved the media quality for customers with multinational deployments. Multiplatform phones, analog telephone adapters (ATAs), soft clients, and local gateways will register to Session Border Controllers (SBCs) in their local regions. Keeping media in the local Webex Calling region helps to improve media quality by reducing latency and jitter.
April 29, 2020
Audio Quality Enhancements
Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. This improves sound quality and lowers bandwidth usage for call flows involving those clients.
For more information, see Audio Specifications for Webex Calling.
March 24, 2020
CScan for Webex Calling
CScan, the network readiness test for Webex Calling, now tests more network characteristics. Run the Advanced Diagnostic Test at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers.
March 16, 2020
In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Port Reference table for SPs and VARs called Production. To avoid a service outage, we strongly recommend that you update your firewalls accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways.
New Phone Support
We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. These phones can be activated the same way you activate any other device.
We've added these phones to the devices list here.
March 6, 2020
February 25, 2020
You're no longer required to add an extension when adding a number to a user or room device in a place. It's now just an option that's available to you if you need it.
For more information, see the following articles:
February 24, 2020
You no longer have to go to the Calling Admin portal to enable Call Waiting for users. You can complete that configuration right in Control Hub.
Call Waiting allows people to take multiple calls at once. With call waiting, users can place a call on hold to answer a different call.
For more information, see Enable Call Waiting for Cisco Webex Calling.
You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. You can complete that configuration right in Control Hub.
Push-to-Talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones.
For more information, see Configure Push-to-Talk for Webex Calling Users.
February 17, 2020
Local Gateway for Service Providers
Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added Resellers (VARs).
For more information, see the following articles:
February 11, 2020
CUBE High Availability as LGW
You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway.
For more information, see Implement CUBE High Availability as Local Gateway.
January 21, 2020
You no longer have to go to the Calling Admin portal to enable Monitoring for users. You can complete that configuration right in Control Hub.
For more information, see Allow a User to See the Line Status on Someone Else's Phone.
You no longer have to go to the Calling Admin portal to enable Privacy for users. You can complete that configuration right in Control Hub.
For more information, see Prevent Someone from Monitoring a User's Line Status.
January 16, 2020
Cloud Connected PSTN Provider (CCP) Program Expansion
In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to include another provider for United States, Canada, and Latin America.
To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community.
December 16, 2019
Hoteling Guest Configuration
You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. You can complete that configuration right in Control Hub.
For more information, see the following Help articles:
Administrators—Turn On Hoteling for Webex Calling Users
You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. You can complete that configuration right in Control Hub.
For more information, see the following Help articles:
Administrators—Allow Users to Barge In to Ongoing Calls
December 6, 2019
Support for PSTN on Cisco Webex Room Devices
Room devices now support multimedia calling in a place. Administrators can now assign Webex Calling and phone numbers to room devices, giving users in a place the ability to make and receive phone calls from these devices.
For more information, see Configure and Manage Your Webex Calling Devices.
Assign Locations when Adding Users in Bulk
When you add users in bulk using a CSV file, you can now include locations in that file.
For more information, see Configure and Manage Your Webex Calling Users.
November 21, 2019
Delete a Location
Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. Coming soon to Australia.
If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but only after you first delete the users and places associated with it. When you delete a location, you delete all of its assigned services and numbers. Any location can be deleted except the default location (usually the first location you created).
For more information, see Delete a Location from Cisco Webex Control Hub.
Support for Special Characters in User's First and Last Name
You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller ID.
Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Customers can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, and more.
We've created the following articles:
Administrators—Enable Call Recording for Webex Calling Users
Support in Even More Countries
We now support the following sell-in countries: Japan and Mexico.
And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam.
We've updated the following articles:
Secure and Simplified Device Onboarding
You can now generate activation codes for devices assigned to users and places. Users can now register their own phones to the cloud. All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex Calling. You can also add and assign devices in bulk, making device onboarding even easier!
We've updated the following Help article:
Basic License for Users and Places
The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while offering more functionality than a Place.
We've updated the following Help articles:
New Phone Support
We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. These phones can be activated the same way you activate any other device.
We've added these phones to the devices list here.
Client Support for Tablet and Chromebook
The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps.
We've added this capability to the Webex Calling App section of the System Requirements article.
Enterprise Dial Plan
You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a routing prefix, change internal extension lengths, and much more.
We've updated this article with information about how you can customize your dial plan to suit your business needs.
Multi-PSTN for Webex Calling for Service Providers (SPs)
You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in Control Hub. Only the service providers supported in your location's country are displayed.
We've updated this article with the information you need to get started.
Cloud Connected PSTN Provider (CCPP)
As a Webex Calling for VARs customer, you can now choose between the following calling settings:
Cloud Connected PSTN—A cloud solution that doesn't require a significant investment in local hardware.
Local gateway—Allows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud sites and have a common dial plan (hybrid option). You may choose this option if you have multiple locations and you don't want to go all cloud, all at once.
We've updated this article with information about how you select these options in Control Hub:
You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using the First Time Setup Wizard or add a location.
We've added these settings to the following Help articles:
Calling in Webex Teams
We've changed the default calling behavior that's integrated with Webex Teams.
Check out this article for more information.
Connect Line Enhancements
Delivers a better and more transparent user experience. Connected Line Identification Presentation (COLP) enhances transparency displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the presentation of their identity to the caller.
Enhanced Telephone Number Search
We've introduced a time saving search capability in the Calling Admin Portal Analytics. In addition to being able to retrieve call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search for a single external number.
Provides a time-saving benefit to administrators by showing only desired calls. Eliminates the need to download the full list via export and use an external program to filter the calls.
Service Assurance Enhancements
We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling for VAR). CScan is a tool that can be used to check the status of location ports and bandwidth.
For more information, see this article.
We're sharing details about our planned feature releases that are coming out soon. Keep in mind that we might need to make changes to release dates and the features themselves. You can subscribe to this article to get updates on any changes.
Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users
The autoassign template that will be available in Control Hub can be configured to automatically assign licenses to new users, whether those users are added manually, through CSV, or through an Active Directory synchronization. This requirement allows administrators to assign a Professional license to newly added users.
Customers and partners can provision telephone numbers in bulk across locations. This capability allows to add and (optionally) activate numbers using a CSV file. This includes a bulk API, which can be used instead of uploading a physical CSV for numbers.
Calling template for groups
Webex Calling administrators will be able to set RDC, video, and call behavior settings through a group template. With the group templates feature, administrators will be able to centrally manage and apply these call settings across an entire group.
Caller ID Validation
This feature supports calling number validation at the callee's end. Webex Calling call control creates a caller ID presentation disposition after applying policy and sends this information to clients, and clients must display this information based on this disposition. The feature will be available only in US and Canada locations. This includes all customer locations in these countries, irrespective of where their organization is located. STIR/SHAKEN rule would be ignored in all other location.
Voicemail transcription (Webex App)
Voicemail transcription now has the capability to automatically detect languages such as English, French, German, and Spanish. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the associated transcript is also deleted.
Local gateway capacity enhancement
The local gateway capacity enhancement feature brings scalability improvements to the Webex Calling local gateway PSTN solution.
With this release, customers will be able to connect their CUBE to Webex Calling with no capacity limitations other than the hardware limits of the CUBE platform. This allows scaling a single Webex Calling local gateway up to 6,000 concurrent sessions.
Supervisor takes over agent calls
This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling.
Introduction of supervisors to call queues
Introduces the concept of supervisors to call queues. Agents in a call queue can be associated with a supervisor, and supervisors are enabled to silently monitor and barge in to calls.
Webex Calling Analytics - user information
A new dashboard will be available that provides visual representation of Webex Calling usage for users. You can see graphical representation of usage and quality of all calls under this graph. It includes filtering should allow administrators to filter the information provided on all graphs for selected users, select multiple users at a time, and the filter condition based on User Name and Email. The new dashboard would be available in the Control Hub under Webex Calling.
Webex Calling Analytics - Secure CDR Delivery
Administrators can use custom dashboard or use third-party tools to analyze call usage and quality. This feature allows to run call analytics reports and billing reconciliation based on CDRs, which are received through a secure and reliable Delivery mechanism.
Enhance Webex Calling CDR with more fields
The additional fields allow to export the CDR, leverage organizations to run external analytics on the report and utilize the reports for internal billing.
Integrate Cisco 840/860 Wireless Handsets with Webex Calling
Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 wireless handsets.
Webex Calling now supports VG420 ATA devices
This feature supports to add and manage VG420 ATA devices with higher density FXS capacity from Control Hub. These devices help to migrate Unified CM customers to Webex Calling.
Webex Calling Analytics: Call quality that is distributed by locations
A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by various categories including locations endpoints, IP address, codecs, and more. It includes contextual filtering, which allows users to filter the entire dashboard by selecting one or more categories directly from a graph. The new dashboard would be available in the Control Hub under Webex Calling.
Call Feature Dashboards in Control Hub: Auto Attendant
This feature will replace Auto Attendant reports with improved Feature Reports in Control Hub. The new Dashboard view will show the Auto Attendant data in the form of Trend Charts, Bar Graphs, Pie Charts and enables users to slice the required data.
Provisioning API Enhancements—Administrators require Webex API capability to integrate their applications or systems with the Webex Calling platform.
Numbers for Local Gateway—This API helps to integrate Telephone Numbers (TN) needed for Webex Calling service, and mange TN functions that are currently available in Control Hub for Local Gateway such as:
Add or Remove TNs to/from Location.
Activate or deactivate a TN.
Core Locations—This API helps to configure, create, modify, or delete a Webex Calling location.
Numbers—This API helps to manage phone. Numbers that are required for Webex Calling service.
Devices—This API allows to provision Webex Calling devices to Webex Calling users and locations.
Provisioning User Features through CSV
This feature allows to use CSV, to bulk update users and provision services in Webex Calling. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, and update data into the Webex Calling platform.
Enabling India as a sell-in country For Webex Calling
This feature will allow an administrator to select India as a sell-in country for Webex Calling. The expansion for sell in and branch countries occurs through an automated tool. This tool will validate and automate the process of loading dial plans and country support.
Moving UCM Profile from CI to Setting Service
This feature moves the UCM Profile setting into Settings Service, so as to include "UCM Profile" in a group template for AD Group assignment. This helps to migrate Unified CM customers with large, multicluster, or multiserver deployments, with multiple organizational domains that are mapped to specific Unified CM instances to the Webex App.
Improved RedSky Onboarding Experience
This feature provides access to RedSky provisioning and management functions from Control Hub and avoids cross-launching to an external portal.
MPP Firmware Upgrade to 11.3.7
This feature certifies and supports deploying the MPP 11.3.7 firmware. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details.
Support for shared line appearance on Webex App
Allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities:
Support a fixed number of assignable lines in the Webex App.
Ability to provision other users line as shared line appearance on Webex App (as in MPP phone)
Ability to provision Front Desk / IT Support (Hunt Group / Call Queue) line on Webex App so end user can select the option and make an out going call.
Implement a common experience for users between MPP, Room OS, and Webex App
To support integrating the following Webex features:
Enhance the join functionality using a single button.
DSS Directory Search
Unified Call History
Enhanced line key management for Cisco MPP
The line key management enhancement will be delivered in two phases. The second phase provides administrations with the ability to define model-specific MPP layout templates. Administrators can:
Apply template to phones in organization or location.
Can customize individual phones.
Allows end user customization.
Full Screen Experience for Users and Workspaces
The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. Conforming the experience to the new Control Hub experience, as well as providing a better, more intuitive experience for managing user and workspace calling features.
Allow End Users to generate Activation Codes to onboard MPP device
Currently the Webex platform supports the Activation Code onboarding feature, but Activation Codes can only be generated by the Enterprise/Site administrators
This feature adds the Activation Code interface into the user portal such that the end-user can request an activation code to onboard their MPP device.
Enable Firmware Channel support for MPP Phones
This feature helps to self-manage the MPP firmware using Control Hub. This feature allows you to:
Test early versions of MPP firmware.
Control production roll out of MPP firmware on the MPP firmware channel.
Native Webex Calling registration for Webex video devices
This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). This will include midcall Webex Calling features like hold or resume, transfer, and conference.
Import and manage organization contacts for UCM and third-party migrations
This feature helps to import organization contacts from any originating system including Cisco Unified Communications Manager (UCM) platforms. Once imported, this feature provides a user experience within Control Hub to view and update the contacts, and export the contacts to a CSV format.
Webex Calling App expiration announcement
The desktop client version of the Webex Calling App has an internal certificate that expires one year after the client officially released on the Webex Calling platform. This expiration date is approaching. For more information, go here.
Migration of call queue reports from Calling Admin Portal (CAP) to Control Hub
As part of the overall Control Hub integration effort, Webex Calling is discontinuing the CAP, and moving existing Webex Calling features to be administered through Control Hub. This specific feature continues this effort by moving the call queue reports into Control Hub.
Migration of calling Features from Calling User Portal(CUP) to Control Hub
This effort aims to provide a better user experience for the end user, building a cross-calling solution on the Webex cloud infrastructure. This feature will allow to access all features that were in CUP from settings.webex.com.
User sync from Control Hub to Dedicated Instance (South-bound sync)
This feature enables support for Cloud-based LDAP integration (Azure) for Control Hub. it also enables user sync from Control Hub to Dedicated Instance (South-bound sync), which means users that are synced from on-prem AD to Control Hub via Dir Sync or from Cloud LDAP, can be synced to Dedicated Instance.
Allow a user to move locations and retain voice mailbox
Cisco is drastically improving the manageability of user base by allowing a seamless movement of a user from one location to another. This feature averts the need to reprovision users when they move them from one location to another. Once moved, this feature maintains as many call features as possible. Example: call forwarding settings and voice mailbox remain intact.
Webex Concept of Locations
Webex is introducing a new organizational concept of location that works across Webex services. Webex administrators can assign users and workspaces to locations and use these locations to organize their overall organization. For specific Webex services, they can use locations to associate specific settings.
For Webex Calling, administrators can use this feature to assign the following:
Auto attendant or hunt group to a location.
Templates to groups and locations.
Future enhancements support a single location for Room OS Workspaces and Webex Calling.
Webex Calling Analytics: Calling insights to administrators
This feature allows admins to receive insights about Webex Calling service, as an alert from Alerts center on Control Hub called 'Calling Digest'. It provides flexibility to the administrator to choose the frequency of the digest, assign the administrator to receive the alerts, and choose the mode of communication (either email or space message).