We support the latest version of the Webex App and the versions that are available to administrators in Control Hub (see Product update controls for Webex App desktop versions)

For the latest information about new features, check out Webex App | What’s New.

We report open and resolved customer-found bugs of severity 1 to 3. When an update does not include customer-found bugs, there will not be a Resolved Bugs list shown for that update.

Bug search tool

You can find details about listed bugs and search for other bugs impacting specific Webex App updates by using the Cisco Bug Search Tool. For more info on using the Bug Search, see Bug Search Tool Help.

November 8, 2022

The following app versions correspond to today's releases:

  • Windows—42.11.0.24187

  • Mac—42.11.0.24187

  • iOS—42.11

  • Android—42.11

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd32376

2

Webex App

Webex App for iOS loops back to login screen when minimizing during login

CSCwd25123

3

Webex App

No ringing sound for incoming calls

CSCwc64862

3

Webex App

While sending images with text in webex app (messaging), Both text and images overlaps.

CSCwd58834

3

Webex App

When the caller disconnects during transfer, "Transfer Complete" remains displayed on the transferring caller's screen.

CSCwd58851

3

Webex App

On Android, call timer includes ringing time.

October 19, 2022

The following app version corresponds to today's release:

  • Linux—42.10.0.24000

October 4, 2022

The following app versions correspond to today's releases:

  • Windows—42.10.0.23814

  • Mac—42.10.0.23814

  • Android—42.10

  • iPhone and iPad—42.10

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd25936

2

Webex App

Proximity sensor deactivates outgoing video

CSCwd25934

3

Webex App

On Windows, users can add multiple duplicate contacts if they keep clicking the save button repeatedly when saving a custom contact

CSCwd25935

3

Webex App

Webex App for Mac shows a message "Webex does not have access to your camera", for a call that is not using video.

CSCwc67570

3

Webex App

Issue with Sound with bluetooth headset on Android device

CSCwc98102

3

Webex App

Unable to share from iPhone/iPad screen optimize for video peering the Phone to Room systems

CSCwc73327

3

Webex App

Cover image not visible between users

CSCwc72178

3

Webex App

Webex App quit unexpectedly while participating in a Webex meeting or 1:1 chat.

CSCwc62316

3

Webex App

Company name is cropped in Help > About if square logo is used

CSCwc52294

3

Webex App

Meeting title cut off in a Webex Reminder for the host

CSCwc35197

3

Webex App

Unable to tag others in Webex spaces participant, count shows less participants in desktop client

CSCwb78123

3

Webex App

Sometimes the memory usage climbed and caused the app to quit unexpectedly.

CSCwb46857

3

Webex App

User unable to search and start a new conversation with any user who is not already in the contact list in Webex App

September 12, 2022

The following app version corresponds to today's release:

  • iPhone and iPad—42.9

September 7, 2022

The following app versions correspond to today's releases:

  • Windows—42.9.0.23494

  • Mac—42.9.0.23494

  • Android—42.9

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwd04450

2

Webex App

Webex App for iOS quit unexpectedly when user clicked Hold/Resume repeatedly

CSCwc50893

3

Webex App

Shortcut for Unread didn't work

CSCwc51268

3

Webex App

Meet button is clickable for participants in spaces with announcement mode

CSCwc36720

3

Webex App

Image preview issue

CSCwc09097

3

Webex App

User not able to view a specific message when searching it using a keyword in a space

CSCwb81781

3

Webex App

On Chromebook, the camera activity LED remains on until the app is completely closed

August 18, 2022

We've released an update for Webex App on Windows and Mac, this update includes a fix for an issue where users that have calling turned off would occasionally see missing or blank chats. The following are the app versions that correspond to today's update:

  • Windows—42.8.0.23281

  • Mac—42.8.0.23281

August 11, 2022

The following app versions correspond to today's releases.

  • Windows—42.8.0.23214

  • Mac—42.8.0.23214

  • iPhone and iPad—42.8

  • Android—42.8

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwc76325

2

Webex App

When transferring a call on mobile, if a user from the recent list is selected, the call may be transferred to another person in your recents.

CSCwc48363

2

Webex App

Markdown links in adaptive card textblocks are broken in beta version

CSCwb65731

2

Webex App

Space stuck in unread state

CSCwc04938

3

Webex App

Webex App Phone Service Text label not showing

CSCwb29853

3

Webex App

Mapi process not existing gracefully causing Issue with Outlook Contacts Integration and .ost file

CSCwc53124

3

Webex App

Welcome screen appears on launch briefly after each fresh launch for Webex App

July 28, 2022

The following app version corresponds to the updated version available on the downloads site:

  • Windows—42.7.0.23054

The bug listed in the following table describes the resolved issue in this release.

Bug Number

Severity

Affected Product Area

Description

CSCwc36419

1

Webex App

Cannot launch webex app after customer re-installed Webex.msi.

July 11, 2022

The following app versions correspond to today's releases.

  • Windows—42.7.0.22904

  • Linux—42.7.0.22904

  • Mac—42.7.0.22904

  • iPhone and iPad—42.7

  • Android—42.7

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwc17615

1

Webex App

Spellcheck didn't work on Linux

CSCwb53911

2

Webex App

Webex App causing high power usage

CSCwc29972

2

Webex App

CPU is high when Webex App displays Join button/timer (Green button)

CSCwc14022

3

Webex App

Unable to sign out of Webex App on iPhone or iPad

CSCwc10344

3

Webex App

CustomURL E911 pop up doesn't load during sign in.

CSCwc03092

3

Webex App

Calls are sent to voicemail for Webex App on iPhone and iPad

CSCwc28054

3

Webex App

Webex App prompted for share permission, but setting already checked for screen recording in OS security settings

CSCwc41743

3

Webex App

When in softphone only mode, when toggling between voicemail pages, app would crash.

CSCwc44312

3

Webex App

When transferring calls there are no numbers displayed, only names

June 16, 2022

The following app version corresponds to today's release:

  • Windows—42.6.0.22645

June 8, 2022

The following app versions correspond to today's releases.

  • Windows—42.6.0.22565

  • Linux—42.6.0.22565

  • Mac—42.6.0.22565

  • iPhone and iPad—42.6

  • Android—42.6

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwc10513

3

Webex App

Busy Lamp Field (BLF) call pickup not working after upgrading

CSCwc10517

3

Webex App

Can't transfer a call to a contact

CSCwc10524

3

Webex App

Call could not be ended and didn't show in the call history

CSCwb83797

3

Webex App

Webex App gives an error message for certificate now being valid randomly

CSCwb56077

3

Webex App

Unable to change the space name.

CSCwb53814

3

Webex App

Meetings tab in the app doesn't scroll to today's meeting list

CSCwb95325

3

Webex App

Cannot call an on-premise device from the app

CSCwa61231

3

Webex App

Team space conversation doesn't updated automatically with new sent message

CSCwa34487

3

Webex App

Unable to start a meeting in the app as the Now button wasn't available if the meeting was scheduled from the Webex site.

May 9, 2022

The following app versions corresponds to the updated versions available on the downloads site:

  • Windows—42.5.0.22259

  • Mac—42.5.0.22259

This update for Webex App on Windows is to keep the version numbers consistent for both Windows and Mac. The bug listed in the following table describes the resolved issue in this release.

Severity

Affected Product Area

Description

2

Webex App

Some users were unable to sign in to the app.

May 9, 2022

The following app version corresponds to the updated version available on the downloads site:

  • Windows—42.5.0.22254

The bug listed in the following table describes the resolved issue in this release.

Severity

Affected Product Area

Description

2

Webex App

Some users were unable to sign in to the app.

May 5, 2022

The following app version corresponds to today's release.

  • Windows—42.5.0.22221

The bug listed in the following table describes the resolved issue in this release. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb80304

2

Webex App

Jabra headset remote control not working

May 3, 2022

The following app versions correspond to today's releases.

  • Windows—42.5.0.22187

  • Linux—42.5.0.22187

  • Mac—42.5.0.22187

  • iPhone and iPad—42.5

  • Android—42.5

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb67846

3

Webex App

Intermittent messages send failures on iOS

CSCwb58460

2

Webex App

Webex for Government customers unable to sign in.

CSCwb08148

3

Webex App

Calls using Unified CM create multiple spaces on Webex App when forwarded to extensions on a hunt group

CSCwa94804

3

Webex App

Webex App landing page doesn't appear correctly

CSCwb02226

3

Webex App

When clicking on the Join button in Webex App meeting reminder, the call starts as a Webex call instead of using the softphone capability.

CSCwa67438

3

Webex App

Not possible to forward a message to a person if on a call with them in Webex App

CSCwa13755

3

Webex App

Open an attachment in Webex App, only the bottom right quadrant is visible on primary device.

CSCwb77024

3

Webex App

Video calls in Webex still happening when disabled

CSCwb77037

3

Webex App

In Softphone only Windows desktop users are unable to listen to voicemail.

CSCwb77041

3

Webex App

Callback icon not shown on visual voicemail

CSCwb26903

3

Webex App

Call history not updated on mobile app

April 19, 2022

The following app versions correspond to today's releases.

  • Windows—42.4.1.22032

  • Mac—42.4.1.22032

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb54015

1

Webex App

Calling party details not showing in call-pickup notification.

CSCwb35632

3

Webex App

After disabling Calling, Messaging, and personal insights, users see chats when they start a meeting and share their screen.

April 5, 2022

The following app versions correspond to today's releases.

  • Windows—42.4.0.21893

  • Linux—42.4.0.21893

  • Mac—42.4.0.21893

  • iPhone and iPad—42.4

  • Android—42.4

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwb48562

2

Webex App

Busy Lamp Field (BLF)/Call Pickup notifications not displaying when caller's user ID includes the BroadWorks default domain name

CSCwb48564

3

Webex App

Make call from IPhone call history, it automatically start a Webex meeting instead of a audio call.

CSCwb48566

3

Webex App

Incorrect contact identification for Auto Attendant calls

CSCwb41343

3

Webex App

Webex App unable to reconnect after stand by, sleep or power saving mode on Windows.

CSCwb18115

3

Webex App

Webex call overrides the do not disturb system setting

CSCwb03851

3

Webex App

Windows 10 users unable to upload a problem report

CSCwb01396

1

Webex App

Edit People Insights option missing from the app.

CSCwa94181

3

Webex App

The call window is overlapped with the Windows OS taskbar.

CSCwa95004

3

Webex App

Meeting attendees showed as Unknown in spaces.

CSCwb18309

3

Webex App

Webex doesn't launch a full featured meeting when the personal meeting room link contains multiple periods.

CSCwa70762

3

Webex App

Unable to share content on second device.

CSCwa55176

3

Webex App

When you create a space in French, the button is unreadable

March 1, 2022

The following app versions correspond to today's releases.

  • Windows—42.3.0.21576

  • Linux—42.3.0.21576

  • Mac—42.3.0.21576

  • iPhone and iPad—42.3

  • Android—42.3

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwa93547

3

Webex App

Add button missing when trying to add new users on Webex App.

CSCwa62208

3

Webex App

Incorrect total recording time in chat message when recording is announced.

CSCwa01016

3

Webex App

Personal room link displays in Webex App in profile tab, even when personal room links are disabled at site level

CSCwa78425

3

Webex App

Missed notification of new messages in a hidden direct message space

CSCwa57214

3

Webex App

When usernames included UTF-8 characters, the Set a status window wouldn't load

CSCwa83541

3

Webex App

App quit unexpectedly when you clicked Reply to thread

CSCwa97459

2

Webex App

Text became unreadable when the Start Webex when my computer starts setting was unchecked

CSCwa67381

3

Webex App

Delete a single message shows multiple space info messages

CSCwa94062

2

Webex App

Video call is launched by default when going through the URL scheme.

CSCwa77372

3

Webex App

Fixed an issue when transferring calls using the onscreen keypad

CSCwb09155

3

Webex App

Calling in to a meeting using the click-to-call link didn't work.

CSCwb09210

3

Webex App

Call back numbers can only be selected when the "Manually connect to device" option is selected.

CSCwb09211

3

Webex App

Contact center outgoing agent line displays a different agent name.

February 25, 2022

The following app versions correspond to today's releases:

  • Windows—42.2.0.21486

  • Linux—42.2.0.21486

  • Mac—42.2.0.21486

Bug Number

Severity

Affected Product Area

Description

CSCwa94039

1

Webex App

Fixed an issue where first time sign in failed to connect using Calling in Webex (Unified CM)

February 1, 2022

The following app versions correspond to today's releases.

  • Windows—42.2.0.21338

  • Linux—42.2.0.21338

  • Mac—42.2.0.21338

  • iPhone and iPad—42.2

  • Android—42.2

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwa46790

3

Webex App

Fixed an issue where the conference icon flickered when you hovered over people's profile pictures.

CSCwa55822

3

Webex App

Some text was truncated in German.

January 13, 2022

The following app versions correspond to today's releases.

  • Windows—42.1.0.21190

  • Linux—42.1.0.21190

  • Mac—42.1.0.21190

  • iPhone and iPad—42.1.0.2219

  • Android—42.1.0.169

The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.

Bug Number

Severity

Affected Product Area

Description

CSCwa56953

3

Webex App

The green transfer button was missing.

CSCwa55967

3

Webex App

Some translations in Portuguese were shown incorrectly.

CSCwa44654

3

Webex App

Some translations in German were shown incorrectly,

CSCwa38931

3

Webex App

When you made a call, you joined an ongoing scheduled Webex Meeting instead of having a standard call.

CSCwa11951

3

Webex App

File Share button is not greyed out with file sharing disabled

Due to a mandatory update to our services, you won't be able to sign in using the following versions of Webex App for Windows from the following date:

  • July 31, 2021 for all versions up to (but not including) 41.1.0.17740

You must uninstall the app manually in the Windows Control Panel and optionally you can clear the cache for the app. Download Webex App and run the MSI. For further assistance, contact your IT administrator.

January 13, 2022

Version: 42.1.0.21190

We resolved the following issues:

  • Some Portuguese translations were shown incorrectly.

  • Sometimes you couldn't connect to your local calendar.

  • When you joined meetings, sometimes you saw performance issues in the app.

  • We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you called a phone number, you heard double ringing.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • When you received an incoming call, sometimes the output level for ringers and alerts was at the maximum setting and when you opened the Audio settings the app reset the volume.

December 13, 2021

Version: 41.12.0.20899

We made a number of improvements for accessibility.

We resolved the following issues:

  • When your administrator preconfigured your email for sign in, sometimes you could overwrite it.

  • Sometimes when you navigated through your spaces and messages, the app started to show alignment issues.

  • Some people noticed a delay with messages you sent.

  • In the health checker, some co-branding fields weren't displayed properly.

  • After you ended a call with somebody, in your direct space with them you got an error retrieving messages.

  • In some spaces, you couldn't scroll back through older messages.

  • We resolved the following issues when you use Meetings in Webex App:

    • When full-featured meetings was turned off, you couldn't start a meeting from a web browser.

    • When you entered a Call me phone number in Settings > Join options > Meeting join options, there was no way to delete that phone number.

    • Sometimes it took longer than normal to join a meeting.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Sometimes the app quit unexpectedly when you used a Sennheiser headset.

    • You couldn't complete an internal call transfer.

    • When you tried to update your location for emergency services, the Cancel button in the Add Address dialog box wouldn't work. You had to click the X in the top right corner of the dialog box instead.

    • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.

    • Caller ID would sometimes display the wrong name and number.

    • When you answered a call from a Call Queue, the phone number wouldn't display in the active call screen.

    • You were prompted to update your location every time you opened your laptop.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • You weren't able to select a device under the dial pad in the Calling tab (German interface only).

    • You weren't able to call someone with Call on Webex when your desk phone was connected to Webex App.

November 24, 2021

Version: 41.11.0.20717

We resolved the following issues:

  • The CPU usage increased when you opened one of your favorite spaces.

  • When you clicked Cancel on the Edit profile window, your cover image was removed.

  • You were prompted to enter a password when you used Webex App to join a meeting.

November 12, 2021

Version: 41.11.0.20606

We resolved the following issues:

  • When you created a new account, you couldn't copy and paste the six-digit activation code.

  • Some Russian translations were shown incorrectly.

  • We resolved the following issue when you use Meetings in Webex App:

    • When you joined a meeting by entering the video address, you weren't able to see video.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Text wasn't visible when you signed in to the User Activation Portal.

    • When you'd restart your app, it would take several minutes for your voice messages to show up.

    • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • When you answered a call on your mobile app, the related space on your desktop app moved to your hidden spaces list until the call ended.

    • The resolution of your app would change randomly.

    • When you tried to answer a call on one of your multiple lines, the call was disconnected.

October 21, 2021

Version: 41.10.0.20371

We resolved the following issues:

  • Sometimes you received an error when you connected wirelessly to a device, and you tried to share a screen.

  • When your administrator disabled uploading local files, sometimes you still had the option in the app to Upload from computer,

October 13, 2021

Version: 41.10.0.20280

We resolved the following issues:

  • Sometimes when you tried to join a Webex Event from the app, you were prompted to sign in and then received a notification that the event hadn't started.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Sometimes when you answered a call, you couldn't transfer the call to someone else.

    • Sometimes when you received a call and the multitasking notification appeared, when the call ended the app was unresponsive.

October 5, 2021

Version: 41.10.0.20213

We've resolved the following issues:

  • When you added a website link to a space, sometimes you incorrectly got a warning that the site wasn't safe.

  • For some people, the app restarted when you tried to reply to a thread or when you signed in.

  • We resolved the following issues when you use Meetings in Webex:

    • When you clicked the Join button, you saw multiple, "Can't join this meeting" messages.

    • When you joined a meeting, the call me numbers were overlapped.

    • You didn't see a meeting notification when you chose to be notified 5 minutes before the meeting started.

    • For some time zones, you couldn't schedule a meeting in the app

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • If you had multitasking enabled, the Webex app would quit unexpectedly when you were in the middle of a call.

    • Certain Hungarian and Polish keyboard shortcuts weren't working correctly.

September 22, 2021

Versions: 41.9.0.20091

We've resolved the following issues:

  • You couldn't see a status for some people.

  • When you used a Poly DA80 headset on Windows 7, the app quit unexpectedly.

September 7, 2021

Version: 41.9.0.19961

We've resolved the following issues:

  • You couldn't open the context menu using the shortcut keys in some places in the app.

  • In the calendar tab, the font for the meeting information icon wasn't the correct size.

  • Some tooltips weren't localized.

  • Some focus areas in the settings window were inconsistent.

  • You couldn't paste some formatted text that included links.

  • When you used your keyboard to navigate the app, you couldn't access some context menus.

  • When you used Webex for Government, Microsoft Outlook meetings didn't appear in the app.

  • We resolved the following issues when you use Meetings in Webex:

    • When you joined a meeting by clicking on a link from outside of Webex, your audio, video, join options, and virtual background setting in the Webex app didn't persist.

    • If you were signed in to Webex and you joined a meeting from Outlook, you were asked to sign in.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you called into a meeting using a paired multiplatform phone, you'd get disconnected during the meeting.

    • When you called someone using a phone number and then transferred that call to another person, the title of the call window was incorrect.

    • Call duration incorrectly included ring time.

    • You couldn't merge a call to make it a conference call.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • UcLogin crash was registering Log Provider.

    • The emergency services disclaimer was incorrectly formatted in French.

August 26, 2021

Version: 41.8.0.19868

We've made the following improvements and will begin rolling these out to customers in the next week:

  • The Webex app meeting join options will be used consistently, whether you join from the Webex app or from a meeting link, even if you change audio, video, or virtual background options during a meeting.

  • When you're signed in to the Webex app, you won't need to sign in again when joining from Microsoft Outlook.

We've resolved the following issues:

  • Sometimes the app quit unexpectedly when you replied to a thread.

  • When your organization prevented you from changing your profile picture or display name, you didn't see an error message when you tried to change your profile picture or display name.

  • Every time you signed in to the app, you saw the What’s new popup.

August 9, 2021

Version: 41.8.0.19732

We resolved the following issues:

  • We’ve improved how we set focus on content for each tab in the app.

  • The font size on the calling screens was to small.

  • Some German translations were truncated.

  • You couldn’t use the keyboard to navigate all elements in the audio settings window.

  • In the audio settings window, the i icon font was too small.

  • In a meeting, you couldn’t navigate to the meeting information icon.

  • You couldn’t use keyboard navigation to close the Space Information window.

  • Some Polish translations were truncated.

  • Sometimes you saw a connectivity issue when you opened the Health checker

  • If you had a bypass proxy list, sometimes you couldn’t connect to Webex services outside of your network.

  • When you were formatting text to send a message, you couldn’t add a link.

  • When you opened a space in a new window, you saw the incorrect icon for the app.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you were in a call on your mobile app or your connected desk phone, the green call notification wouldn't appear on your desktop app.

    • You weren't able to answer the second call to a Call Queue.

    • The wrong number displayed in the caller ID when you received a call.

    • German translation was cropped when you clicked your profile picture and went to Settings > Calls > Call Queues.

    • The color of the text for Call Queues and Call Settings made it difficult to read in your Web app.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • After receiving an update with a ring state, Webex didn't play the ringtone.

    • Your phone service wouldn't connect after you switched networks or your computer came out of sleep mode.

July 7, 2021

Version: 41.7.0.19440

We resolved the following issues:

  • When you were in the Profile tab of a direct message space and created a new space from search results, you incorrectly saw the profile information from the first space.

  • Some German translations were truncated.

  • When you pasted a link that had a dash, you received an error message as the app's Clickbait link detection didn't allow the dash in unicode format.

  • The app appeared to have a blank line at the top of the app.

  • When you disabled the Connect Webex to Microsoft Outlook setting and then restarted the app, the setting was enabled.

  • When you used a VPN connection, the app took several minutes to connect.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you're not active in Webex for a period of time, you may need to restart the application to restore your connection.

    • When you receive an incoming call, your call notification doesn't display the caller ID correctly.

    • When your desk phone is connected to Webex and you use your desk phone to put a call on hold, you're unable to resume the call from your desktop app.

June 8, 2021

Version: 41.6.1.19162

We’ve paused the desktop automatic update until June 15, but you can download the desktop updates at https://www.webex.com/downloads.html

June 2, 2021

Version: 41.6.0.19119

We resolved the following issues:

  • We've updated the font sizes in the spaces settings, space list, message area, filters and in the Messaging and Teams tabs.

  • If you were using the app in German:

    • Some translations were truncated.

    • Some context menus were shown incorrectly in English.

    • Flag a message was incorrect.

  • When you were using Webex for Government and you had a HDD drive, sometimes the app used 100% of your computer's disk.

  • There was an issue with cobranding in the About window.

  • We resolved the following issue when you connected to your enterprise content management:

    • You were unable to link a Microsoft OneDrive and SharePoint root folder.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • If you were using the app in German and you tried to add a new contact, the dialog box was cut off.

    • If you were using the app in Polish during a call or meeting, the Mirror my video option was translated incorrectly.

    • When you went to your profile picture, selected Settings, and clicked Phone Service, there were accessibility issues with the font.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you were in an active call, you were disconnected after 15 minutes.

    • When you started a conference call and a fourth person was added, everyone could hear you but you weren't able to here others.

    • Video would disappear when you'd put a call on hold while someone was sharing their screen.

    • You weren't able to use the DTMF pause function (",") of your dial pad when making a call.

    • You weren't able to share your screen after a call was transferred.

    • You couldn't stop sharing your screen when the person on the other end of the call was using a device that didn't support screen share (for example, a desk phone).

May 24, 2021

Version: 41.5.0.18911

We resolved the following issue when you use Calling in Webex (Unified CM):

  • Sometimes you couldn't receive an incoming call.

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • Sometimes you couldn't make an outbound call.

May 21, 2021

We've updated the March app version that is available for organizations that enabled the Custom update schedule setting in Cisco Webex Control Hub. The app version for March is 41.3.0.18986.

May 18, 2021

We've updated the April app version that is available for organizations that enabled the Custom update schedule setting in Cisco Webex Control Hub. The app version for April is 41.4.0.18737.

May 11, 2021

Version: 41.5.0.18815

We've updated the app version for May, this version of the app will begin rolling out to existing customers today.

May 4, 2021

Version: 41.5.0.18787

We resolved the following issues:

  • Some German translations didn't appear correctly.

  • When your company's retention policy was set to 24 hours, you sometimes had errors loading messages in spaces.

  • When you copied a message that included a link, you incorrectly received an error when you tried to paste the copied text into a space.

  • Sometimes you didn't have the Messaging tab in the app to send messages.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you started a conference call, you'd see a Recording stopped message pop up. The call recording wasn't affected.

    • When you'd retrieve a call that was parked on a Cisco IP Phone 8800 Series Multiplatform Phone, there would only be one-way video.

    • When you parked a call and clicked More next to the Retrieve button, you were presented with an empty list.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • The keyboard shortcut Ctrl+Alt+D displays Webex diagnostics even when the Webex app isn't in the foreground.

    • Screenreaders weren't able to read all of the settings available from your profile picture > Settings > Calling.

    • Your in-call timer was incorrect if the time displayed on your PC wasn't set properly.

    • When you tried to check or uncheck the Only mute notifications when I'm in a meeting or on a call check box (profile picture > Settings > Notifications > Direct calls), the radio button wouldn't reflect the change.

    • The number you set up for Extend and Connect wasn't remembered if you used the same number for Single Number Reach.

    • Your phone service wouldn't connect when you disconnected from your VPN.

April 22, 2021

Version: 41.4.0.18629

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • When you put a call on hold and then resumed the call, the other party couldn't hear you.

April 16, 2021

Version: 41.4.0.18595

We have updated the code signing certificate for the Windows app.

  • The thumbprint for the new certificate is: 5e9e644114bf795b27e67b57909062eb102ff641

  • The issuer is: DigiCert SHA2 Assured ID Code Signing CA

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • When you tried to answer a call from a hidden caller id (anonymous) that displayed as Call in Webex, you incorrectly received the error that the call was no longer available.

April 7, 2021

Version: 41.4.0.18516

We made the following improvement when you connected to your enterprise content management:

  • When you preview a file in Box, you can now click to edit that file.

We resolved the following issues:

  • Sometimes you didn't see the personal room link on contact cards.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When someone called you and hung up before you answered, you'd continue to hear it ring.

    • You were unable to close the Retrieve window after a call was parked.

    • When you used your dial pad to call a number with more than 20 digits, you got an error message that said "Sorry, calling phone numbers is not possible."

    • Your in-call timer reset when you started sharing your screen.

    • The call would drop if you and the person you were on a call with put the call on hold.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • Migrating your contacts from Jabber to Webex failed because of case sensitivity in email addresses.

    • When you clicked Snooze before a meeting started, you wouldn't receive a reminder when the meeting started.

    • You'd see a Bad network message in your app header even if you weren't experiencing any noticeable audio or video issues during a call.

    • You wouldn't see your desk phone in the Connect to a device list in your app header.

    • You weren't able to share your screen or application during a call.

March 11, 2021

Version: 41.3.0.18191

We resolved the following issue:

  • Even though you were an existing user, Webex treated you like a new user and showed you onboarding screens.

You can check out what's included in this update by downloading it from here: https://www.webex.com/downloads.html.

March 2, 2021

Version: 41.3.0.18143

We've made some improvements to message searches, you'll now see results appear almost instantly.

We resolved the following issues:

  • Sometimes you didn't see status for people until you sent them a message.

  • We updated the Terms of Service link in the app.

  • Sometimes when you started the app it created a shortcut on your desktop.

  • You couldn't scroll down on the single sign in screen.

  • Some German translations didn't appear correctly.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you placed a call on hold and then tried to make a Webex call, your held call was disconnected.

    • When you were in a call with someone who shared their screen, you'd sometimes get another incoming call notification from the same person.

    • When you tried to transfer an active call, you weren't able to complete the transfer while the call was ringing.

    • After you added someone else to an active call and then merged the two calls, your audio could no longer be heard.

    • If you'd recently parked a call and tried parking another call, you received the following error: "No park number is available".

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • You weren't able to join a full-featured Webex meeting using Call Me.

  • We resolved the following issue when you connected to your enterprise content management:

    • When you used Box as your content management, sometimes you couldn't upload or download files.

February 11, 2021

Version: 41.2.0.17979

We resolved the following issues:

  • When you updated your profile and then reopened the profile settings, the page was blank.

  • Sometimes when you joined a meeting as a guest, your video didn’t show.

  • We resolved some issues with tabbing in the app.

  • Sometimes you received multiple notifications for the same meeting, including when your computer was locked

February 3, 2021

Version: 41.2.0.17887

We resolved the following issues:

  • Sometimes when you used Outlook integration, the app quit unexpectedly.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you tried to pull a call while connected to a Webex device, the pull fails.

    • There were audio and connection issues when trying to make a conference call.

January 27, 2021

Version: 41.1.0.17740

We resolved the following issues:

  • When you right-clicked on someone's message, you saw the incorrect menu.

  • When you sent a message in a space, the space didn't move to the top of the spaces list.

January 13, 2021

We've updated the October and November app versions, these updates include maintenance fixes. These apps are available for organizations that enabled the Custom update schedule setting in Cisco Webex Control Hub.

  • October: 40.10.1.17576

  • November: 40.11.0.17575

January 12, 2021

Version: 41.1.0.17621

We resolved the following issues:

  • When your administrator turned off the classified spaces setting and you were signed in, you could still classify spaces.

  • When you edited a message, sometimes older messages in the space didn't display.

  • Sometimes messages didn't display correctly.

  • When your company uses branding, if the app didn't download the logo on sign-in you just saw a blank logo.

  • Some French translations didn't appear correctly

  • When you added a sticky note to a whiteboard, the text in the note would be lost when you tried to modify it.

  • The dial pad would pop up when you tried to control someone's desktop in a space.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you added a phone number to a contact and you called that contact, the call would go through as a Call on Webex rather than Webex Calling.

    • You weren't able to end a held call.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • You weren't able to use shortcut keys while on a call.

    • You wouldn't get an incoming call notification when a second call came in.

January 6, 2021

Version: 40.12.0.17554

We've updated the app version for December, this version of the app will begin rolling out to existing customers today.

We resolved the following issues:

  • Webex didn't support a syntax error in a proxy auto-configuration (PAC) file.

  • The app quit unexpectedly when you used Outlook integration and then you signed out of the app.

January 13, 2022

Version: 42.1.0.21190

We resolved the following issues:

  • Some Portuguese translations were shown incorrectly.

  • Sometimes you couldn't connect to your local calendar.

  • When you joined meetings, sometimes you saw performance issues in the app.

December 13, 2021

Version: 41.12.0.20899

We resolved the following issues:

  • After you ended a call with somebody, in your direct space with them you got an error retrieving messages.

  • In some spaces, you couldn't scroll back through older messages.

  • Some people noticed a delay with messages you sent.

November 24, 2021

Version: 41.11.0.20717

We resolved the following issues:

  • When you clicked Cancel on the Edit profile window, your cover image was removed.

  • You were prompted to enter a password, when you used Webex App to join a meeting.

November 15, 2021

Version: 41.11.0.20608

We resolved the following issues:

  • You couldn't edit the last message using Shift+Up.

  • When you were in a meeting associated with a space, you couldn't open the space.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • When you answered a call on your mobile app, the related space on your desktop app moved to your hidden spaces list until the call ended.

    • The resolution of your app would change randomly.

    • When you tried to answer a call on one of your multiple lines, the call was disconnected.

Due to a mandatory update to our services, you won't be able to sign in using the following older versions of Webex App for Mac from the following date:

  • July 31, 2021 for all versions up to (but not including) 41.1.0.17740

You must uninstall the app manually, in the Applications folder drag the app to the trash and optionally you can clear the cache for the app . Download Webex App and run the DMG. For further assistance, contact your IT administrator.

January 13, 2022

Version: 42.1.0.21190

We resolved the following issues:

  • Some Portuguese translations were shown incorrectly.

  • When you joined meetings, sometimes you saw performance issues in the app.

  • When you used a screen reader, sometimes the space names weren't read out.

  • When your organization prevented you from sharing files, you could upload a file when you created a new space.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you called a phone number, you heard double ringing.

December 13, 2021

Version: 41.12.0.20899

We resolved the following issues:

  • Sometimes when you moved between tabs, the user guidance window continued to show on tabs you had already visited.

  • After you ended a call with somebody, in your direct space with them you got an error retrieving messages.

  • In some spaces, you couldn't scroll back through older messages.

  • Some people noticed a delay with messages you sent.

  • We resolved the following issues when you use Meetings in Webex App:

    • When full-featured meetings was turned off, you couldn't start a meeting from a web browser.

    • Sometimes it took longer than normal to join a meeting.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Sometimes the app quit unexpectedly when you used a Sennheiser headset.

    • You couldn't complete an internal call transfer.

    • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.

    • Caller ID would sometimes display the wrong name and number.

    • When you answered a call from a Call Queue, the phone number wouldn't display in the active call screen.

    • You were prompted to update your location every time you opened your laptop.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • You weren't able to call someone with Call on Webex when your desk phone was connected to Webex App.

November 24, 2021

Version: 41.11.0.20717

We resolved the following issues:

  • When you clicked Cancel on the Edit profile window, your cover image was removed.

  • You were prompted to enter a password when you used Webex App to join a meeting.

November 12, 2021

Version: 41.11.0.20606

We resolved the following issues:

  • When you used one of the light themes, the cover photo for a space was dark and difficult to read.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Text wasn't visible when you signed in to the User Activation Portal.

    • When you'd restart your app, it would take several minutes for your voice messages to show up.

    • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • The activation code on your Devices tab was missing pixels.

October 22, 2021

Version: 41.10.0.20395

We've updated the app version for October, this update is not currently available with auto-update, you can download the update from https://www.webex.com/downloads.html.

October 21, 2021

Version: 41.10.0.20371

We resolved the following issues:

  • Sometimes you received an error when you connected wirelessly to a device, and you tried to share a screen.

  • When your administrator disabled uploading local files, sometimes you still had the option in the app to Upload from computer,

October 19, 2021

Version: 41.10.0.20360

We've made the following improvement, this update is not currently available with auto-update, you can download the update from https://www.webex.com/downloads.html:

  • We've moved the share control under the menu bar, to support the camera housing on the MacBook Pro.

October 13, 2021

Version: 41.10.0.20280

We resolved the following issues:

  • Sometimes when you tried to join a Webex Event from the app, you were prompted to sign in and then received a notification that the event hadn't started.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Sometimes when you answered a call, you couldn't transfer the call to someone else.

    • Sometimes when you received a call and the multitasking notification appeared, when the call ended the app was unresponsive.

October 5, 2021

Version: 41.10.0.20213

We've resolved the following issues:

  • We resolved the following issues when you use Meetings in Webex:

    • When you clicked the Join button, you saw multiple, "Can't join this meeting" messages.

    • You didn't see a meeting notification when you chose to be notified 5 minutes before the meeting started.

    • For some time zones, you couldn't schedule a meeting in the app

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • If you had multitasking enabled, the Webex app would crash when you were in the middle of a call.

September 22, 2021

Versions: 41.9.0.20091

We've resolved the following issue:

  • You couldn't see a status for some people.

September 7, 2021

Version: 41.9.0.19961

We've resolved the following issues:

  • When you join a meeting as a guest using the app, the sign in screen wasn't localized.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you called into a meeting using a paired multiplatform phone, you'd get disconnected during the meeting.

    • When you called someone using a phone number and then transferred that call to another person, the title of the call window was incorrect.

    • Your call history would show all of your incoming and outgoing calls as canceled.

    • Call duration incorrectly included ring time.

    • You couldn't merge a call to make it a conference call.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • UcLogin crash was registering Log Provider.

    • The emergency services disclaimer was incorrectly formatted in French.

August 26, 2021

Version: 41.8.0.19868

We've made the following improvements and will begin rolling these out to customers in the next week:

  • The Webex app meeting join options will be used consistently, whether you join from the Webex app or from a meeting link, even if you change audio, video, or virtual background options during a meeting.

  • When you're signed in to the Webex app, you won't need to sign in again when joining from Microsoft Outlook.

We've resolved the following issues:

  • Sometimes the app quit unexpectedly when you replied to a thread.

  • When your organization prevented you from changing your profile picture or display name, you didn't see an error message when you tried to change your profile picture or display name.

  • Every time you signed in to the app, you saw the What’s new popup.

August 9, 2021

Version: 41.8.0.19732

We resolved the following issues:

  • Some Polish translations were truncated.

  • Sometimes you saw a connectivity issue when you opened the Health checker

  • If you had a bypass proxy list, sometimes you couldn’t connect to Webex services outside of your network.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you were in a call on your mobile app or your connected desk phone, the green call notification wouldn't appear on your desktop app.

    • You weren't able to answer the second call to a Call Queue.

    • The wrong number displayed in the caller ID when you received a call.

    • German translation was cropped when you clicked your profile picture and went to Settings > Calls > Call Queues.

    • The color of the text for Call Queues and Call Settings made it difficult to read in your Web app.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • After receiving an update with a ring state, Webex didn't play the ringtone.

    • Your phone service wouldn't connect after you switched networks or your computer came out of sleep mode.

July 7, 2021

Version: 41.7.0.19440

We resolved the following issues:

  • When you pasted a link that had a dash, you received an error message as the app's Clickbait link detection didn't allow the dash in unicode format.

  • When you used a VPN connection, the app took several minutes to connect.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you weren't active in Webex for a period of time, you sometimes had to restart the application to restore your connection.

    • When you received an incoming call, your call notification wouldn't display the caller ID correctly.

    • When your desk phone was connected to Webex and you used your desk phone to put a call on hold, you were unable to resume the call from your desktop app.

June 8, 2021

Version: 41.6.1.19162

We’ve paused the desktop automatic update until June 15, but you can download the desktop updates at https://www.webex.com/downloads.html

June 2, 2020

Version: 41.6.0.19119

We resolved the following issues:

  • When you were using Webex for Government and you had a HDD drive, sometimes the app used 100% of your computer's disk.

  • We resolved the following issue when you connected to your enterprise content management:

    • You were unable to link a Microsoft OneDrive and SharePoint root folder.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • If you were using the app in Dutch and you tried to add a custom contact, the button was cut off.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you were in an active call, you were disconnected after 15 minutes.

    • When you started a conference call and a fourth person was added, everyone could hear you but you weren't able to here others.

    • Video would disappear when you'd put a call on hold while someone was sharing their screen.

    • You weren't able to use the DTMF pause function (",") of your dial pad when making a call.

    • You weren't able to share your screen after a call was transferred.

    • You couldn't stop sharing your screen when the person on the other end of the call was using a device that didn't support screen share (for example, a desk phone).

May 28, 2021

Version: 41.5.0.19072

We resolved the following issue:

  • When you used macOS Big Sur 11.4, some users were unable to sign in.

May 24, 2021

Version: 41.5.0.18911

We resolved the following issue when you use Calling in Webex (Unified CM):

  • Sometimes you couldn't receive an incoming call.

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • Sometimes you couldn't make an outbound call.

May 21, 2021

We've updated the March app version that is available for organizations that enabled the Custom update schedule setting in Cisco Webex Control Hub. The app version for March is 41.3.0.18986.

May 18, 2021

We've updated the April app version that is available for organizations that enabled the Custom update schedule setting in Cisco Webex Control Hub. The app version for April is 41.4.0.18737.

May 11, 2021

Version: 41.5.0.18815

We've updated the app version for May, this version of the app will begin rolling out to existing customers today.

May 4, 2021

Version: 41.5.0.18787

We resolved the following issues:

  • When your company's retention policy was set to 24 hours, you sometimes had errors loading messages in spaces.

  • When you copied a message that included a link, you incorrectly received an error when you tried to paste the copied text into a space.

  • Sometimes you didn't have the Messaging tab in the app to send messages.

  • We resolved the following issue when you use Meetings in Webex:

    • You weren't able to use the Join button in your desktop app to join a meeting scheduled in Google Calendar.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you started a conference call, you'd see a Recording stopped message pop up. The call recording wasn't affected.

    • When you'd retrieve a call that was parked on a Cisco IP Phone 8800 Series Multiplatform Phone, there would only be one-way video.

    • When you parked a call and clicked More next to the Retrieve button, you were presented with an empty list.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • The number you set up for Extend and Connect wasn't remembered if you used the same number for Single Number Reach.

    • Your phone service wouldn't connect when you disconnected from your VPN.

April 22, 2021

Version: 41.4.0.18629

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • When you put a call on hold and then resumed the call, the other party couldn't hear you.

April 16, 2021

Version: 41.4.0.18595

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • When you tried to answer a call from a hidden caller id (anonymous) that displayed as Call in Webex, you incorrectly received the error that the call was no longer available.

April 7, 2021

Version: 41.4.0.18516

We made the following improvement when you connected to your enterprise content management:

  • When you preview a file in Box, you can now click to edit that file.

We resolved the following issues:

  • Sometimes you didn't see the personal room link on contact cards.

  • When you were reading a space and switched to another tab, new messages in the space were incorrectly marked as read.

  • When you use macOS 11 (Big Sur), you didn't have the Copy Link option when you right-clicked on a link in a space.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When someone called you and hung up before you answered, you'd continue to hear it ring.

    • You were unable to close the Retrieve window after a call was parked.

    • When you used your dial pad to call a number with more than 20 digits, you got an error message that said "Sorry, calling phone numbers is not possible."

    • Your in-call timer reset when you started sharing your screen.

    • The call would drop if you and the person you were on a call with put the call on hold.

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • Migrating your contacts from Jabber to Webex failed because of case sensitivity in email addresses.

    • You'd see a Bad network message in your app header even if you weren't experiencing any noticeable audio or video issues during a call.

    • You wouldn't see your desk phone in the Connect to a device list in your app header.

    • You weren't able to share your screen or application during a call.

March 11, 2021

Version: 41.3.0.18191

We resolved the following issue:

Even though you were an existing user, Webex treated you like a new user and showed you onboarding screens.

You can check out what's included in this update by downloading it from here: https://www.webex.com/downloads.html.

March 2, 2021

Version: 41.3.0.18143

We've made some improvements to message searches, you'll now see results appear almost instantly.

We resolved the following issues:

  • We updated the Terms of Service link in the app.

  • You couldn't scroll down on the single sign in screen.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you placed a call on hold and then tried to make a Webex call, your held call was disconnected.

    • When you were in a call with someone who shared their screen, you'd sometimes get another incoming call notification from the same person.

    • When you tried to transfer an active call, you weren't able to complete the transfer while the call was ringing.

    • After you added someone else to an active call and then merged the two calls, your audio could no longer be heard.

    • If you'd recently parked a call and tried parking another call, you received the following error: "No park number is available".

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • You weren't able to join a full-featured Webex meeting using Call Me.

February 11, 2021

Version: 41.2.0.17979

We resolved the following issues:

  • When you updated your profile and then reopened the profile settings, the page was blank.

  • When you were joining a meeting, you couldn’t tab between the options.

  • Sometimes when you joined a meeting as a guest, your video didn’t show.

  • Sometimes you received multiple notifications for the same meeting, including when your computer was locked

February 3, 2021

Version: 41.2.0.17887

We resolved the following issues:

  • When your organization uses proxy, sometimes you couldn't sign in to the app.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you tried to pull a call while connected to a Webex device, the pull fails.

    • There were audio and connection issues when trying to make a conference call.

January 27, 2021

Version: 41.1.0.17740

We resolved the following issue:

  • When you sent a message in a space, the space didn't move to the top of the spaces list.

January 13, 2021

We've updated the October and November app versions, these updates include maintenance fixes. These apps are available for organizations that enabled the Custom update schedule setting in Cisco Webex Control Hub.

  • October: 40.10.1.17576

  • November: 40.11.0.17575

January 12, 2021

Version: 41.1.0.17621

We resolved the following issues:

  • When your administrator turned off the classified spaces setting and you were signed in, you could still classify spaces.

  • When you edited a message, sometimes older messages in the space didn't display.

  • Sometimes messages didn't display correctly.

  • When your company uses branding, if the app didn't download the logo on sign-in you just saw a blank logo.

  • You could choose a sound for message notifications, but the app always played the Beep tone.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you added a phone number to a contact and you called that contact, the call would go through as a Call on Webex rather than Webex Calling.

    • You weren't able to end a held call.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • You wouldn't get an incoming call notification when a second call came in.

January 6, 2021

Version: 40.12.0.17554

We've updated the app version for December, this version of the app will begin rolling out to existing customers today.

We sometimes release versions of Webex App for iPhone and iPad that fix stability and performance issues. Go to the App Store store to see the latest release notes for Webex App for iPhone and iPad.

Tap the App Store icon on your iPhone or iPad and search for Webex App.

Due to a mandatory update to our services, you won't be able to sign in using the following versions of Webex App for iPhone and iPad from the following date:

  • July 31, 2021 for all versions up to (but not including) 41.1.4.1182

For latest updates, go to https://www.webex.com/downloads.html.

January 13, 2022

Version: 42.1.0.2219

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • If you were messaging someone in a space and then tried to check your voicemail, the Play button didn't work.

December 13, 2021

Version: 41.12.0.2156

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • When you started a call with somebody and they created a conference call to add another participant, you sometimes lost audio.

    • When you tried to call a number from the call history of your mobile phone app, Webex App wasn't able to complete the call.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • Caller ID would sometimes display the wrong name and number.

    • When you'd change your call forward settings on your desktop app, the changes weren't reflected on your mobile app.

November 12, 2021

Version: 41.11.1.2069

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • Text wasn't visible when you signed in to the User Activation Portal.

  • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.

October 5, 2021

Version: 41.10.0.1913

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • You weren't able to use the Callback feature when Webex was using your mobile phone app or your cellular network to make calls.

September 7, 2021

Version: 41.9.0.1808

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • If the language of your iPhone was set to Japanese and you made a call from Webex, the app would crash when you tapped the More button.

  • Call duration incorrectly included ring time.

August 5, 2021

Version: 41.8.0.1680

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • When you were in a conference call and tried adding more people, the call would drop.

We resolved the following issue when you use Calling in Webex (Unified CM):

  • After receiving an update with a ring state, Webex didn't play the ringtone.

July 7, 2021

Version: 41.7.0.1566

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • If you switch networks during a call, your caller ID changes to *11.

June 8, 2021

Version: 41.6.1

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

June 2, 2021

Version: 41.6

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • You weren't able to use the DTMF pause function (",") of your dial pad when making a call.

  • Your caller ID changed to *11 when you switched networks in the middle of a call.

May 11, 2021

Version: 41.5

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue when you use Calling in Webex (Unified CM):

  • Your phone service wouldn't connect when you disconnected from your VPN.

April 7, 2021

Version: 41.4

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

In this release, the app follows new rules to deliver notifications to iOS devices, as required by Apple.

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • When you were in an audio call and the call was put on hold and then resumed, your video was shared.

  • When you placed an emergency call, the call went through Webex instead of your phone app.

  • The call would drop if you and the person you were on a call with put the call on hold.

  • When you were in an audio call with someone and they switched to a video call, your video was automatically shared.

March 2, 2021

Version: 41.3

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • You'd run into issues with sharing your video after you'd upgraded to version 41.1.x.

  • Webex wasn't removing the push token when you signed out of the application.

  • Calls would sometimes randomly drop.

  • Your call history wouldn't always display the correct caller ID.

  • If you were part of a Call Queue and had Call Forward No Answer configured to forward all your calls to your Call Queue, internal calls wouldn't prepend the Call Queue prefix.

February 3, 2021

Version: 41.2

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue:

  • When you searched for somebody outside your company using their email address, you couldn't send them a message.

January 12, 2021

Version: 41.1

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • Call history entries were inconsistent.

  • You weren't able to end a held call.

  • Your video would still appear even when you chose to automatically disable video for all incoming calls.

We sometimes release versions of Webex App for Android that fix stability and performance issues. Go to the Google Play store to see the latest release notes for Webex App for Android.

Tap the Play Store icon on your Android device and search for Webex App, or go here: https://play.google.com/store/apps/details?id=com.cisco.wx2.android

Due to a mandatory update to our services, you won't be able to sign in using the following versions of Webex App for Android from the following date:

  • July 31, 2021 for all versions up to (but not including) 41.2.1.149

For latest updates, go to https://www.webex.com/downloads.html.

January 13, 2022

Version: 42.1.0.169

We resolved the following issues:

  • We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

    • In your Call History, the Video icon appeared as an option even when someone called you from a phone number.

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • Some German translations were incorrect on the Calls tab.

December 13, 2021

Version: 41.12.0.129

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • Caller ID would sometimes display the wrong name and number.

  • When you'd change your call forward settings on your desktop app, the changes weren't reflected on your mobile app.

November 12, 2021

Version: 41.11.0.177

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • Text wasn't visible when you signed in to the User Activation Portal.

  • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.

October 5, 2021

Version: 41.10.0.147

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

You weren't able to use the Callback feature when Webex was using your mobile phone app or your cellular network to make calls.

September 7, 2021

Version: 41.9.0.182

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • Call duration incorrectly included ring time.

August 5, 2021

Version: 41.8.0.192

We resolved the following issue when you use Calling in Webex (Unified CM):

  • After receiving an update with a ring state, Webex didn't play the ringtone.

July 7, 2021

Version: 41.7.0.198

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issues:

  • We resolved the following issues when you use Calling in Webex (Unified CM):

    • When you restarted the app, the Single Sign-On window was blank.

    • You weren't able to connect to your phones service.

  • We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you changed networks during a call, you'd hear a tone while the connection was being re-established.

June 8, 2021

Version: 41.6.1

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

June 2, 2021

Version: 41.6

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:

  • You weren't able to use the DTMF pause function (",") of your dial pad when making a call.

May 11, 2021

Version: 41.5

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issues:

  • We resolved the following issue when you use Calling in Webex (Unified CM):

    • Your phone service wouldn't connect when you disconnected from your VPN.

  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

    • When you were in an active call and received a second call, there was no audio notification letting you know about the second call.

    • When you'd sign into Webex, you'd be unnecessarily prompted to set your location permissions for emergency services to "Allow all the time".

April 7, 2021

Version: 41.4

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • The call would drop if you and the person you were on a call with put the call on hold.

  • When you were in an audio call with someone and they switched to a video call, your video was automatically shared.

  • When you turned on Single Number Reach and added a number on your desktop app, the changes weren't reflected on your Android app.

March 2, 2021

Version: 41.3

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • Calls would sometimes randomly drop.

  • Your call history wouldn't always display the correct caller ID.

  • If you were part of a Call Queue and had Call Forward No Answer configured to forward all your calls to your Call Queue, internal calls wouldn't prepend the Call Queue prefix.

February 3, 2021

Version: 41.2

We recently submitted this release to the App Store for review, and you'll be able to download it after it's approved and posted.

We resolved the following issue:

  • When you searched for somebody outside your company using their email address, you couldn't send them a message.

January 12, 2021

Version: 41.1

We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:

  • You weren't able to end a held call.

  • Your video would still appear even when you chose to automatically disable video for all incoming calls.

The following content applies to Webex App for Web


 

If you subscribe to Webex from your Service Provider, please note that Webex for Web is not optimized for your service. Please download and use the desktop and mobile apps for the most up-to-date features and best user experience.

October 5, 2021

We made these improvements:

  • Updated illustrations throughout the app

We resolved these issues:

  • Repeatedly disconnecting and re-connecting a wired headset would lose audio connectivity in meetings

  • Loading a space with certain types of attached files would cause the app to quit unexpectedly

  • Cosmetic issues with quoted replies

  • Incorrect handling of multiple simultaneous meetings

  • Light mode showing incorrectly during the sign-in process for some people

  • Read receipts were being refreshed unnecessarily when you joined/left spaces

September 7, 2021

We've resolved the following issues:

  • Sometimes the sign in screen was rendering with a white background that should have been black.

  • You didn't see error messages when the app failed to create a 1:1 space.

  • Sometimes the app quit unexpectedly when you tried to change your name.

  • When you used Internet Explorer, you didn't see warnings that your browser is approaching end-of-life.

August 3, 2021

We made these improvements:

  • Updated the layout of messaging spaces to match our desktop applications. Now, Messages, People, Profile, Content and Schedule are tabs within each space, rather than being hidden in the right column.

  • The in-meeting experience has been updated to support smaller window sizes.

  • You can now Peek in a space and read its messages without marking the space as read or sending read receipts to other users.

We resolved these issues:

  • At small screen sizes, the self-video preview covered the Leave Meeting button.

  • For certain types of meetings, Join Meeting buttons were being shown after their meetings had ended.

  • Accessibility issues with the space notifications dialog.

  • Accessibility issues with the user profile screen.

  • For certain meetings, the camera would remain active after the user had left the call.

  • Some links in messaging spaces

The following content applies to https://teams.webex.com, we are no longer fixing any issues for this version of Webex App for Web.