You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator.

1

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.
2

Select Status > Report problem.

3

Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default.

4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default.

5

Select Problem description.

6

Select a description from the displayed list.

7

Press Submit.