As an administrator, you must add a subdomain to create Webex Session Initiation Protocol (SIP) addresses for your organization in Control Hub. The Webex SIP addresses are used behind the scenes for all SIP call routing related to Webex services in Control Hub, such as calls between Webex users or calls with an integrated call service ( Calling in Webex (Unified CM), Webex Calling, or Hybrid Calling for Webex Devices). The SIP addresses can be used to receive calls from any standards-based SIP calling service.
SIP Address Format
After you specify your organization-wide subdomain in Control Hub, Webex SIP addresses are automatically created. Their format uses .calls.webex.com (for users) and .rooms.webex.com (for Room, Desk, and Board devices). The format for the SIP address for users is email@example.com and for devices is firstname.lastname@example.org:
example is the value that you enter for the subdomain for your Webex organization.
username@example is the user ID or email in the Webex cloud without the top-level domain.
workspacename is a custom name that you assign to the Workspace containing a shared device, such as a meeting room or shared space name. For example, Tangram Boardroom or Reception.
You can enter any value that you want, but enter a value that is easily recognized as being related to your organization. Follow the guidelines in the Control Hub and choose a subdomain that identifies your organization. Here are some guidelines to follow:
The value must be unique and is usually the name of your company.
You can enter a combination of letters and numbers for the subdomain (up to 63 characters).
Subdomain Errors and Solutions
Invalid subdomain name—You are using unsupported characters. Enter a value with letters and numbers only.
Not available. Please try another name—Domain is already in use; try another value and run the check to see if it is available.
If you're having issues, you can Contact Us for assistance.
Webex SIP Addresses and Users
Users can find their Webex SIP address by going to My Profile in Webex Settings at https://settings.webex.com. The assigned SIP address appears below their name.
Webex SIP addresses for users are dialable from any SIP phone with TLS set up. For more information, see Requirements for Business-to-Business (B2B) SIP Calls To and From the Webex Cloud .
When users call through a directory search, the Webex SIP addresses are used to route from Webex Calling phones and deliver calls to a user's phone and Webex app simultaneously.
For Calling in Webex (Unified CM) or Hybrid Calling, the SIP address routes calls that are incoming to the cloud to a specific user (username in the example). For that user's outgoing calls, the Webex SIP address is used as the caller ID. On the other hand, on-premises directory URI dialing between Calling in Webex (Unified CM) users or Hybrid Calling users rings both the user's Webex app and desk phone.
From the caller's perspective, dialing the corporate directory URI results in a call that rings both the Webex app and the on-premises phone.
In certain call scenarios, the Webex SIP address appears as the caller ID in the call history. Users can call back to the SIP address, in these cases.
Companies can choose to use the SIP address as a routing address. We recommend this choice if you use Calling in Webex (Unified CM) and you publish your users' directory URIs publicly as their contactable SIP addresses.
Webex SIP Addresses and Webex Devices in a Workspace
The Webex SIP address enables business-to-business calling and Webex SIP address callback. Webex Workspaces are assigned a Webex SIP address in the form email@example.com
For Hybrid Calling for Webex devices, you assign a Room, Desk, or Board device as a Workspace in the Control Hub. Using Hybrid Calling for the room device Workspace means that the cloud-registered device gets its directory number from the premises call control environment and routes all its calls through Cisco Unified Communication Manager. The cloud-registered Webex device uses the existing PSTN infrastructure.