Before You Configure

• Ensure that you have the Gold partner tenant and access to the Service Provider Portal.

• Configure the enterprise session border controller. For more information, see the Cisco Unified Border Element Configuration Guide .

• Obtain a destination address for your SIP Trunk. For more information, see the SIP Binding for CUBE .

Provision Your Tenant

Cisco uses the provisioning information that you provide to configure the Webex Contact Center session border controller for your tenant. Make sure that the information you provide matches your order, and is accurate. For instructions to provision your tenant, see the Cisco Webex Contact Center Management Portal User Guide or the Cisco Customer Journey Platform Service Provider Portal User Guide .

• Configure a SIP trunk that connects your customer's IP address to the configured border controller. Make sure that you select CUBE as your SIP Trunk Type. Configure a SIP trunk for each CUBE that you deploy.

• Create and provision a tenant.

• Assign SIP trunk to the tenant, add dial numbers, and provision your new tenant.

Once the tenant is provisioned and the Webex Contact Center CUBE is configured, you will receive an email that the tenant is ready for use.

Webex Contact Center Regions

VPOP is currently available by region for tenant connection as follows:

• US: Los Angeles and New York

• Europe: London, Amsterdam, Frankfurt

• Canada: Toronto and Vancouver

• Australia: Sydney and Melbourne

• Japan: Tokyo and Osaka