Video requirements
Requirements for standard video (360p)
Webex video works with any computer that complies with the standard Webex Meetings, Webex Webinars, Webex Training, or Webex Support requirements. To to reach the video resolution of 360p, your computer must meet the following minimum requirements:
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CPU: dual-core processor
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RAM: 1 GB RAM
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Camera: a high-definition video capable web camera.
Requirements for high-definition video (720p)
To send or receive high-definition video (up to 720p), your computer must meet the following minimum requirements:
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CPU—Windows platform must meet one of the following specifications:
The physical core is a quad-core processor. (Recommended)
Both the physical and virtual processors are dual core CPUs with a frequency of 1.6Ghz or greater. (Minimum)
The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.8Ghz or greater. (Minimum)
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CPU—Mac platform must meet one of the following specifications:
The physical core is a quad-core processor. (Recommended)
Both the physical and virtual processors are dual core CPUs with a frequency of 1.2Ghz or greater. (Minimum)
The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.4Ghz or greater. (Minimum)
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RAM: 1 GB RAM
We recommend 2–4 GB.
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Camera: a high-definition video capable web camera.
Requirements for full high-definition video (1080p)
By default, you can send and receive video up to 720p. As an administrator, to enable 1080p video for your organization, contact Cisco support to submit a request. To send or receive full high-definition video (up to 1080p), your computer must meet the following minimum requirements:
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CPU—Windows specifications:
A CPU with 4 physical cores and a frequency of 1.4 GHz.
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CPU—Mac must meet one of the following specifications:
A CPU with 4 physical cores and a frequency of 2 GHz (recommended)
A CPU with 8 physical cores at any frequency (minimum).
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RAM—Windows: 4 GB
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RAM—Mac 1 GB if using a quad-core CPU at 2 GHz. 4 GB if using a CPU with 8 cores.
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Camera: a full high-definition video capable web camera.
Video feature support
Feature | Description | Webex Meetings | Webex Events | Webex Training | Webex Support |
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Enabled by request only—Up to full high-definition resolution (1080p) | Video resolution can go up to full high-definition 1080p resolution (1920×1080). | Yes | Yes | Yes | No |
Up to high-definition resolution (720p) | Video resolution can go up to high-definition 720p resolution (1280×720). | Yes | Yes | Yes | No |
Up to high-quality resolution (360p) | Video resolution can go up to high-quality 360p resolution (640×360). | Yes | Yes | Yes | Yes |
Full-screen video view | Full-screen video view with high-definition or high-quality video display (depending on monitor size) and five video thumbnails. | Yes | Yes | Yes | Yes (but does not include video thumbnails) |
Expanded full-screen video view | Expand the active speaker to the whole screen, which also allows high-definition video to be received. | Yes | Yes | Yes | No |
Active speaker video display in full-screen sharing view | Floating active speaker video display when sharing in full-screen view. | Yes | Yes | Yes | In full-screen view, the CSR views video in a separate panel; the customer views video in an embedded area of the customer console. |
Video self-view in full-screen sharing view | View self-view video in the main video display when sharing in full-screen view. Start or stop sending video from the self-view video window. | Yes | Yes | Yes | No |
Active speaker switching | Automatic video switching to the loudest active speaker. | Yes | Yes | Yes | No |
Video thumbnails | Video-based participant list with video thumbnails. | Yes | Yes | Yes | No |
Auto-adjust Video | Automatic configuration of participants' video quality according to available network bandwidth. | Yes | Yes | Yes | Yes |
Camera hot plug-in | Attendees can connect and switch web cams while in a meeting. | Yes | Yes | Yes | Yes |
Lock video | Presenter can determine whose video will be displayed to all participants. | Yes | Yes | Yes | No |
High-definition video decode offloading to GPU | Supported GPU chipsets can offload decode processing from the host CPU. | Yes | Yes | No | No |