You can can add up to 20,000 users at a time and update their service assignments in Cisco Webex Control Hub, including Hybrid Services and Webex meetings.

Before you begin

This article is about adding and modifying users, in general. If you are managing Webex Calling users, you should read Configure and Manage Your Webex Calling Users.

If you have more than one CSV file for your organization, then upload one file and once that task has completed, you can upload the next file.

You can’t delete users, change the location assigned to a user, or change the status of a user with the CSV template. To manage the status of a user, see User Statuses and Actions in Cisco Webex Control Hub.


Some spreadsheet editors remove the + sign from cells when the .csv is opened. We suggest you use a text editor to make .csv updates. If you use a spreadsheet editor make sure to set the cell format to text, and add back any + signs that were removed.


From the customer view in, go to Users, click Manage Users, and choose CSV Add or Modify User.


(Optional) If you automatically send welcome emails, then click Next.


Click Export to download the file. You can edit the downloaded file (exported_users.csv) in any of the following ways:

  • To modify existing users, you can update any column except User ID/Email (Required), User Status, Directory Number, Direct Line, and Location. For example, if you change User ID/Email, this creates a new user.


    You must not attempt to change User Status with CSV import.

  • To assign a location, enter the the name in the Location column. If you leave this field blank, the user is assigned to the default location.

  • To assign a service, add TRUE in that service's column, and to exclude a service, add FALSE.

  • When you have multiple subscriptions, you can use the subscription ID in the column header to identify the service you want to add. For example, if you have two subscriptions with the same service, you can specify a service from a specific subscription to apply to the user.


Enter a value in the Calling Behavior column if you want to change the way calls happen for specific users. You can enter one of the following options and see Set Up Calling Behavior for Cisco Webex for more information on each setting:

  • USE_ORG_SETTINGS—Enter this string to use the organization-wide setting.

  • NATIVE_WEBEX_TEAMS_CALLING—Enter this string to use the Calling in Webex option.

  • NATIVE_SIP_CALL_TO_UCM—Enter this string to use the Calling in Webex (Unified CM) option. You can then also assign a Calling Behavior UC Manager Profile. The UC manager profile lets you specify a voice services domain for the user. For example, if you have a Teams Profile with domain, you can enter the profile name, and then that domain is applied to the Webex Teams user's Phone Services. A blank value indicates not to make any changes to the user.

  • NATIVE_SIP_CALL_TO_UCM_W_USER_EMAIL_DOMAIN—Enter this string to use the Calling in Webex (Unified CM) option and use the user's email domain for Phone Services instead of assigning a Calling Behavior UC Manager Profile.

  • CALL_WITH_APP_REGISTERED_FOR_WEBEXCALLTEL—Enter this string to use the Webex Calling app option.

  • CALL_WITH_APP_REGISTERED_FOR_CISCOTEL—Enter this string to use the Cisco Jabber app option.

  • CALL_WITH_APP_REGISTERED_FOR_TEL—Enter this string to use the Third-Party app option.


(Recommended) Delete any columns that you did not modify, except First Name, Last Name, and User ID/Email(Required).

Columns that you remove from the file do not have any chance of altering data. This measure protects you from inadvertently modifying users' services. All columns except User ID/Email are optional. User ID/Email is a read-only column and is used to identify the user who will be modified.


In a future update, admins will be able to set specific user attribute columns as required for users in their organization. Those required columns must be filled out for new users. Existing users won't be affected unless their licenses are modified after the update.


After you save the CSV file, click Import, select the file you made changes to, and then click Open.


Choose either Add services only or Add and remove services, and click Submit.

The CSV file is uploaded and your task is created. You can close the browser or this window and your task continues to run. To review the progress of your task, see Manage Tasks in Cisco Webex Control Hub.

If you don't suppress admin invite emails, new users receive activation emails.